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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Mental Health Liaison Team


Mental Health Liaison Teams are recognised and valuable services with specialist roles in helping to support people with mental health disorders in acute hospital settings.

Our Mental Health Liaison Teams provide comprehensive services to inpatients of Cheltenham General Hospital (CGH), Gloucestershire Royal Hospital (GRH) and the community hospitals countywide.

The Working Age Service is based in Gloucestershire Royal Hospital and operates 24 hours a day, seven days a week. We assess and identify appropriate support for patients who present with self-injury, suicidal ideation, delirium, depression, psychosis or any other form of mental ill health, regardless of their age or IQ.

The Older Age Service is based in Gloucestershire Royal Hospital and operates from 8am – 4pm, seven days per week. We assess and identify appropriate support for patients with dementia, anxiety, depression, delirium, psychosis or any other form of mental ill health, above the age of 65.

The Alcohol Liaison Service is based at Gloucestershire Royal Hospital and provides specialist assessment, treatment and signposting for people who attend hospital with alcohol related issues.

The Community Hospitals Liaison Service is based at Pullman Place and operates from Monday to Friday 9am – 5pm. We assess and identify appropriate support for patients with dementia, delirium, depression, anxiety, psychosis or any other form of mental ill health, above the age of 65.

The service offers the following:

  • High quality specialist assessment
  • The development of care plans and the promotion of safe discharge for patients with mental health and alcohol related issues
  • Advice and support for Gloucestershire Hospitals NHS Foundation Trust (GHNHSFT) staff that are engaged in the provision of care to individuals with mental health issues
  • A single point of access for the acute and community hospitals trusts
  • Timely assessments
  • Regular training for hospital staff

Contact the team on 0300 422 5490

The team are based at:

2nd Floor Gallery Wing
Gloucestershire Royal Hospital