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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Specialist Physiotherapists in Neurology

The role of the clinical specialists in neurology is to provide assessment, treatment and advice to more complex patients referred into community services (integrated community teams) with neurological problems and to support other members of staff in their work with patients with neurological problems in the community where necessary.

Physiotherapists can support patients with neurological problems in different ways including:

  • Providing advice and teaching strategies to help patients manage their own condition
  • Providing specific exercise to help patients become more independent
  • Providing advice and exercise to help patients maintain their level of independence
  • Providing advice and teaching strategies to help those caring for someone with a neurological condition

Examples where physiotherapy can be helpful include stroke, Parkinson’s disease, multiple sclerosis, spinal injury and motor neurone disease.

Referral information

If you are a patient with a neurological problem and you feel you would benefit from seeing a physiotherapist you can request an assessment by calling the adult helpdesk on 01452 426868.

A friend or relative can also request an assessment on your behalf. You will be asked to provide information which will be used to determine the most appropriate member of staff to assess you.

For healthcare professionals
If you are a healthcare professional working for Gloucestershire Hospitals NHS Foundation Trust you can use the global email list to contact the relevant team member to discuss the referral.

You can also make a referral direct to the relevant referral centre, based on the patient’s geographical area:

Cheltenham ICT Referral Centre: 01242 532 485   EnquiryAdult-Cheltenham@gloucestershire.gov.uk
Cotswolds ICT Referral Centre: 01285 881080      EnquiryAdultCotswold@gloucestershire.gov.uk
Forest ICT Referral Centre: 01452 328596             EnquiryAdultForest@gloucestershire.gov.uk
Gloucester ICT Referral Centre: 01452 426396     EnquiryAdult-Gloucester@gloucestershire.gov.uk
Stroud ICT Referral Centre: 0300 421 8888           EnquiryAdultstroud@gloucestershire.gov.uk