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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Home / Our teams and services / School Nursing / Awareness Sessions

Awareness sessions

Medical awareness sessions for teaching staff

Parents of children with medical conditions are often concerned that their child’s health will deteriorate when they attend school. This is because pupils with long-term and complex medical conditions may require ongoing support, medicines or care while at school to help them manage their condition and keep them well.

Others may require monitoring and interventions in emergency circumstances. It is also the case that children’s health needs may change over time, in ways that cannot always be predicted, sometimes resulting in extended absences.

It is therefore important that parents feel confident that schools will provide effective support for their child’s medical condition and that pupils feel safe. In making decisions about the support they provide, schools should establish relationships with relevant local health services to help them. It is crucial that schools receive and fully consider advice from healthcare professionals and listen to and value the views of parents and pupils.

Ref: Department for Education (December 2015) -Supporting pupils at school with medical conditions, Statutory guidance for governing bodies of maintained schools and proprietors of academies in England.

Advantages of good management of conditions include:

  • Improved school attendance
  • Minimised risk and reduce disruption to the child
  • Limiting impact on child’s educational attainment
  • Reducing risk of isolation from peers
  • Child can enjoy full access to education, including school trips
  • Supports schools with OFSTED’s expectation that schools should meet the needs of the full range of pupils including those with medical conditions

The Public Health School Nursing Service offer medical awareness sessions for teaching staff to access, these are provided free and hosted in various schools around the county.

The sessions cover asthma, anaphylaxis and epilepsy and provide valuable information, advice and guidance to school staff, to support children with these medical conditions at school.

Teaching staff are welcome to attend any session within the county once their booking has been confirmed. Contact details for each locality can be found here. 

Session calendar 2020

Medical Awareness sessions are held at various schools throughout the year.

Wednesday 5 February: Rowanfield Junior School, Alstone Lane, Cheltenham GL51 8HY, 12pm – 1:30pm
Wednesday 3 June: Oakwood School, Cotswold Road, Cheltenham GL52 5HD, 3.30pm – 5pm

Wednesday 18 March: Lakefield Primary School, Lake Lane, Frampton on Severn, Gloucester GL2 7HG, 4pm – 5pm
Wednesday 8 July: Maidenhill Secondary School, King’s Road, Stonehouse GL10 2HA, 4pm – 5pm

Friday 7 February: North Cotswolds Hospital, Moreton-in-Marsh GL56 0DS, 3.30pm – 4.30pm
Tuesday 17 March: Farmor’s School, Fairford GL7 4JQ, 3.45pm – 4.45pm

Forest of Dean
Wednesday 26 February: Dilke Hospital, Speech House Road, Cinderford GL14 3HX, 12:30pm – 1:30pm
Wednesday 20 May: Stonebury Building, Opposite Stonebury Day Hospital, 22 Grove Road, Lydney GL15 5JE, 3:30pm – 4:30pm

Wednesday 18 March: Grangefield School, 3.30pm – 5pm

Tuesday 23 June: Ribston Hall High School, Stroud Road, Gloucester GL1 5LE, 4pm – 5:30pm