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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.


National Child Measurement Programme (NCMP) and Vision Screening
Every year in England, children in Reception and Year 6 have their height and weight measured as part of the National Child Measurement Programme (NCMP). In addition, all children in Reception will have their vision screened.

Children will not be made to take part on the day if they do not want to.

Vision screening

It is very important for a child’s eyesight to be screened when they are young so that any problems can be picked up and treated early on. This will be done during Reception year alongside the NCMP.

On the day, Health and Wellbeing Assistants from your local School Nurse team will screen your child’s eyesight at school. We will inform you about the outcome of the screen and if necessary we will refer your child to a specialist. We encourage you to share your child’s results with their class teacher.

National Child Measurement Programme (NCMP)

Your child’s class will take part in this year’s measurement programme. The measurement will be supervised by trained staff from your School Nursing Team. The results will not be visible to your child. Routine data, such as your child’s name, and date of birth will also be collected. The records of children’s heights and weights will be made anonymous before being sent for analysis by Public Health England and will be stored locally on child health records. All information and results will be treated confidentially. Your Head Teacher has agreed that this will happen in your child’s school, you can contact your school to find out when we will be visiting.

Opting your child out of the programmes

If you are happy for your child to have their vision screen and to be weighed and measured, you do not need to do anything. If you do not want your child to take part in one or both of these, please let us know by completing the online form here.

Alternatively please phone 0300 421 8225 within 2 weeks, leaving a message with the details of your child’s name, date of birth, address and the school they currently attend.

If your child is already under professional care for their vision, it is important that you notify us using the online form or on the above number to prevent unnecessary referrals.

NCMP – Receiving your child’s measurement results

We will not automatically inform you of your child’s results, only if their BMI is in the underweight/overweight range. In these instances, you will receive an intervention letter to offer you information and support.

If you would like to be informed of your child’s results, please let us know by completing the online form.

Alternatively please phone 0300 421 8225. Please leave a message with details of your child’s name, date of birth, address, school they currently attend and your contact telephone number.

Further information

Further information about the  National Child Measurement Programme can be found here.

Information and fun ideas to help your kids stay healthy can be found on the Change 4 Life website.

Information about how NHS Digital and Public Health England collect and use information can be found at:

Information about the organisations NHS Digital has shared information with can be found here.

How your child’s data is collected and processed as part of the National Child Measurement Programme (NCMP)

Local authorities have a legal duty to collect the NCMP data. They do this by following guidance from Public Health England. Local authorities are responsible for making decisions on how the data is collected and for making sure it is protected. Local NCMP service providers are contracted to carry this out; in Gloucestershire this is through the school nursing team. The team collecting the data enter it into the NCMP IT system, which is provided by NHS Digital. The data is also entered into a local child health information system. Your local authority is responsible for sending the data to NHS Digital. NHS Digital and Public Health England are jointly responsible for the data held at a national level. Your local authority is responsible for the data held locally.