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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Stroke Early Supported Discharge Team

The Stroke Early Supported Discharge Team are a team of speech and language therapists, occupational therapists, physiotherapists, specialist nurses and rehabilitation assistants with stroke specialist skills and knowledge. The aim of our service is to provide specialist rehabilitation and education to enable a safe transition home from hospital, and back into the community.

Our therapists and rehabilitation assistants provide patient-specific support, which can be up to 7 days a week, for up to 6 weeks if indicated. Our specialist nurses will often then come and visit you following discharge from the therapy service and will arrange follow up visits with you as required. If you did not require support from the therapy ESDT service, the stroke specialist nurses may visit sooner after your return home.

We provide:

  • Support and education at home for people living with the effects of a stroke as well as their relatives and/or carers
  • Therapeutic treatment programmes specific to your rehabilitation needs
  • Assessment and advice regarding beneficial equipment or adaptations
  • Signposting and support including local accessible resources, benefits, exercise groups, stroke prevention advice

Contact us

Independent Living Centre
Village Road
GL51 0AE

0300 421 8517 (Gloucester, Stroud, Forest of Dean)
0300 421 7197 (Cheltenham and North Cotswolds)

Useful links for patients, carers and families

Stroke Association Helpline (open Monday, Thursday and Friday 9am-5pm, Tuesday and Wednesday 8am – 6pm, Saturday 10am – 1pm, Sunday closed)
Provide a variety of information and advice following a stroke including local support groups in Gloucester, Painswick and Cirencester.
0303 3033 100

Different Strokes (for younger stroke survivors)
0345 130 7172 / 01908 317 618

Citizens Advice Bureau
Provide ‘Healthy Homes Scheme’ giving support and advice about benefits, home energy efficiency and heating grants
03444 111 444

Locations for this service