If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.
If you or someone you know needs help in a mental health crisis, call our crisis teams. The teams work with those aged from 11 upwards.
Call 0800 169 0398.
And choose one of the following options depending on your location:
Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.
The number is available 24 hours a day, 7 days a week.
Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.
Mental health services in Herefordshire are now provided by Worcestershire Health and Care NHS Trust.
Visit their website to find out where to get help – www.hacw.nhs.uk/urgent-help
If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.
Are you feeling vulnerable? Do you need to talk to somebody now?
Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.
A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.
Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.
Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.
Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.
If you have any other comments or concerns, you can raise them with our Patient and Carer Experience Team:
You can also write to us at:
Patient and Carer Experience Team
FREEPOST RSKC-CSKU-KRZX
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth
Gloucester
GL3 4AW
