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Covid 19 Information

Please visit www.ghc.nhs.uk/coronavirus/

 

Q

Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams. The teams work with those aged from 11 upwards.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

Mental health services in Herefordshire are now provided by Worcestershire Health and Care NHS Trust. 

Visit their website to find out where to get help – www.hacw.nhs.uk/urgent-help

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.

selfharm

Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Welcome to our online waiting rooms

Video consultations can save you time and money as you will not need to travel to one of our hospitals. The service may also benefit you if you find it difficult to travel to hospital, or feel more comfortable talking about your health in your own home.

Getting started

  • Please make sure you are sitting in a private well-lit area where you will not be disturbed. You will need to test your device to ensure you are using the right browser, your microphone and camera are set up correctly and you have a strong internet connection. View our guidance leaflet to ensure your computer or device is compatible.
  • When you click the button below to access the video consultation you will be asked to enter your first name, last name, date of birth and phone number. This information will help us to identify you. Click ‘submit’ to proceed. 
  • On the next page, you will see a drop down list. Select the name of the clinical service or specialty which appears on your appointment letter and reminder text message. Click ‘submit’ to proceed. You are welcome to invite a family member, parent, friend and/or carer to sit with you throughout the video consultation.
  • Once signed in, please wait for our clinician to greet you. Occasionally there might be a short delay and your appointment might not run at the planned time. This might be because our clinician needs to spend a little longer with another patient. When this happens the consultant will aim to send you a message via the application. During the video consultation, your clinician may share their computer screen with you, to display test results, or other important information.
  • At the end of your video consultation, the clinician may suggest a further appointment. The next appointment may be at the hospital or on video. Either the clinician will agree a date and time with you or a member of our administrative team will contact you by phone in the next few days. 

After you disconnect the video call, you will be asked to complete a questionnaire. We very much appreciate you spending the time to provide feedback on your experience to help us to improve our service. Following your appointment we will send a letter with the outcome of the consultation to you and to your GP.

Please click on the waiting room that you have been given in your appointment letter otherwise your call will not be answered. Unless you have a pre-arranged appointment, your video consultation call will not be answered.

Security

We’re currently using the video technology Attend Anywhere

Video calls are secure. Patients have their own digital video room that only authorised clinicians can enter.

The video platform will not take a recording of your consultation.

Personal details entered at the start of video consultation will be deleted at the end of the call.

View our Trust’s Privacy Notice

Further information

If you are experiencing any issues, you can read our leaflet or view the troubleshooting posterVideo calls are free, except for any internet usage. A video call uses a similar amount of data to a Skype or FaceTime call (roughly 500 MB for 20 minutes). We recommend that patients connect to their home or work Wi-Fi to avoid using their mobile data allowance. If you cannot join the video consultation at this time or you are unable to participate in a video consultation for other reasons, please contact us on the email address or phone number given to you in your appointment communication.

Accessibility