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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.

selfharm

Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Information for carers

Help and advice for relatives and friends who support people using our services

A carer is a person who provides unpaid help and support on a regular basis to a partner, child, relative, friend or neighbour, who is frail or has a physical or mental illness, disability or substance misuse issues. The carer is not employed to provide this help but does so to improve the quality of that person’s life.

Thousands of carers experience mental and physical ill health themselves due to the demands of being a carer. Many more are unaware of the support available to them.

Carers’ Charter

Our Carers’ Charter was developed with, and for, carers as a joint statement of how we will work together to help make life better. The charter is based on our core values and is our pledge to you.

Whenever we can, we will be:

Seeing from your perspective

  • Recognising your expert knowledge and understanding of the person you care for
  • Seeking to understand what being a carer means to you
  • Providing you with an assessment of your needs
  • Recognising your health needs

Excelling and improving

  • Working in partnership with you to make sure you are involved in the care we provide
  • Undertaking regular reviews of feedback from carers
  • Providing staff training to further develop our knowledge and expertise of working with carers
  • Asking for your involvement in helping us to improve the experiences of carers using our services

Responsive

  • Making sure that you feel welcome in our care environments
  • Providing you with relevant information about their care, diagnosis and medication
  • Providing you with information about other organisations that can help you

Valuing and respectful

  • Listening to you and respecting your perspective
  • Taking note of what you tell us to help inform best clinical decisions
  • Respecting that parent carers, young carers and older carers will have different needs
  • Valuing you as a partner in the planning of care and treatment

Inclusive, open and honest

  • Including you by providing clear and accurate information about the needs of the person you care for
  • Letting you know what will happen in an emergency
  • Including you in meetings about the person that you care for

Can do

  • Involving you in the care and decisions about the person that you care for
  • Giving you a copy of the care plan
  • Seeking your views to help us make joint decisions about the care we provide

Effective, efficient, economic, equitable

  • Providing you with the opportunity to share important information to inform the care provided
  • Recognising and supporting your activities outside your caring role
  • Supporting you to access relevant services as your caring role and responsibilities change

Young carers

Young carers are children and young people who take responsibility for the care of a family member, usually a parent or brother or sister, who have a disability, a serious illness, mental ill health or who have issues with substance misuse.

The care might range from basic household tasks to nursing care, or it might take the form of emotional support. If you are a young carer in Gloucestershire or Herefordshire, please use the tabs below for information about the support available to you.

Young carers in Gloucestershire

Gloucestershire Young Carers

  • Information, advice and guidance
  • Assessment and support planning
  • Emotional support
  • Carers’ voice

Telephone: 01452 733060 Emailwww.glosyoungcarers.org.uk

Family Information Service
For information on family finances, finding and choosing childcare and local activities, parenting support, education and housing.
www.glosfamiliesdirectory.org.uk
Freephone: 0800 542 02 02
Direct line: 01452 427362

County Community Projects

  • Advocacy: free health and social care and statutory mental health advocacy service
  • Appropriate Adult Scheme: for young people and adults with mental health or learning difficulties held in police custody
  • Family mediation
  • Family support

Telephone: 01452 894594 or 0800 644 6448
www.ccprojects.org.uk

Schools and Colleges
Many schools and colleges in Gloucestershire have a named young carer link worker. Please contact the appropriate school or college directly for details.

For safeguarding concerns in Gloucestershire, please contact the Gloucestershire Safeguarding Children Board or the Gloucestershire Safeguarding Adults Board.

Young carers in Herefordshire

Carer Links support young carers and their families across Herefordshire.
Telephone: 01432 663057 or 0333 323 1990.
They can help families access services that will make their lives easier as well as offering young carers time out and respite from their caring responsibilities.

To enquire about young carer support groups and clubs contact:

For young carers under 18 – email Susan.brace@hycclub.co.uk or call 07484 245128
For young adult carers aged 16-25 email edroberts.hyac@gmail.com or call 07548 913863.

For safeguarding concerns in Herefordshire, contact the Herefordshire Safeguarding Children Board or the Herefordshire Safeguarding Adults Board.

General information and help

Family Lives
Offers family and parenting support, befriending for parents and mentoring for children. Providing help and support for all aspects of family life.
Telephone: 0808 800 2222
www.familylives.org.uk

Self-injury support
www.selfinjurysupport.org.uk
Telephone: 0808 801 0606 or text support: 07537 410022

Support in Mind Scotland – Advice for parents with mental illness

Useful resources

Story books are available which might help children and young people understand when someone they know has difficulties with their mental health.

Carers Assessment

If you and your family are the main support for somebody currently using our services you may find it helpful to have an assessment of your own needs in your caring role. A formal Carers Assessment means that a support plan can be put in place for you that takes account of:

  • your view of your role as a carer
  • the support you already provide and how to best to help you maintain that
  • the other things you want or need to do in life
  • accessing community resources local to you
  • identifying public, private and voluntary services that are funded to support carers and offer something you might value

Examples of support that might be identified include:

  • tailored information and advice about mental health and learning disability and its treatment
  • information about welfare benefits
  • joining a carers support group
  • having a short break

A Carers’ Assessment is not a test of your ability to care. It recognises your crucial role, and that supporting your emotional, physical and mental wellbeing is essential. Depending on your needs and eligibility, an assessment may result in:

  • A payment for you to spend on something that makes caring easier
  • Some practical help for you, for example respite care
  • Information and guidance about other ways your needs might be met.
Arranging a Carers Assessment in Gloucestershire

If you have not been offered a Carers Assessment and you would like one, please speak to the named nurse or care coordinator of the person you care for to find out who does this with you. Most people find talking through the assessment with a member of staff from Gloucestershire Health and Care NHS Foundation Trust or Gloucestershire Carers Hub works best to identify what will help them. The assessment is a guided conversation about you and your needs so you should take some time to think about what is most important for you.

Arranging a Carers Assessment in Herefordshire

Speak to your friend or family member’s named nurse or care co-ordinator if you would like help to access a carers assessment or request one directly by contacting the Advice and Referral Team (ART) at Herefordshire Council:

You can also write to: Adult Social Care, Advice and Referral Team, Franklin House, 4 Commercial Road, Hereford HR1 2BB.

Triangle of Care

 

The Trust is a member of the Triangle of Care national scheme run by the Carers Trust. The Triangle of Care is a service which brings together carers, service users and professionals.

It aims to promote safety and recovery for people with mental health issues and encourage their wellbeing by including and supporting their carers. We are currently working with our inpatient units, crisis teams and early intervention services across the Trust to develop our work with carers.

Improving support for carers - teams throughout the Trust are looking closely at how well they support carers using the Triangle of Care toolkit and improving services where there are gaps.

We need your help – if you are a current carer of someone using our services you can support Triangle of Care in a number of ways:

  • Carers’ experience is valued by the Trust and we have a programme to involve people who use services and the people who care for them. If you would like to get involved in our Expert by Experience programme, please contact us.
  • You are invited to come to a training session as a learner – we are running sessions in both counties and would like staff and carers to learn through sharing experience – to book a place contact our Social Inclusion Team

To see more about Triangle of Care, click on the leaflets to the right of this page or go the Carers Trust website.

Further help and support

Other organisations who can help or who partner with us.

Carer Links

Herefordshire
www.crossroadstogether.org.uk

01432 663057 or 0333 323 1990

Guideposts

Guideposts

Works to improve the quality of life for people who face complex challenges in society.

www.guideposts.org.uk

Carers Direct

Carers Direct

Information, advice and support for carers.

0300 123 1053
www.nhs.uk/carersdirect

Accessibility