Information for carers
Help and advice for relatives and friends who support people using our services
A carer is a person who provides unpaid help and support on a regular basis to a partner, child, relative, friend or neighbour, who is frail or has a physical or mental illness, disability or substance misuse issues. The carer is not employed to provide this help but does so to improve the quality of that person’s life.
Thousands of carers experience mental and physical ill health themselves due to the demands of being a carer. Many more are unaware of the support available to them.
Our Carers’ Charter was developed with, and for, carers as a joint statement of how we will work together to help make life better. The charter is based on our core values and is our pledge to you.
Whenever we can, we will be:
Seeing from your perspective
- Recognising your expert knowledge and understanding of the person you care for
- Seeking to understand what being a carer means to you
- Providing you with an assessment of your needs
- Recognising your health needs
Excelling and improving
- Working in partnership with you to make sure you are involved in the care we provide
- Undertaking regular reviews of feedback from carers
- Providing staff training to further develop our knowledge and expertise of working with carers
- Asking for your involvement in helping us to improve the experiences of carers using our services
- Making sure that you feel welcome in our care environments
- Providing you with relevant information about their care, diagnosis and medication
- Providing you with information about other organisations that can help you
Valuing and respectful
- Listening to you and respecting your perspective
- Taking note of what you tell us to help inform best clinical decisions
- Respecting that parent carers, young carers and older carers will have different needs
- Valuing you as a partner in the planning of care and treatment
Inclusive, open and honest
- Including you by providing clear and accurate information about the needs of the person you care for
- Letting you know what will happen in an emergency
- Including you in meetings about the person that you care for
- Involving you in the care and decisions about the person that you care for
- Giving you a copy of the care plan
- Seeking your views to help us make joint decisions about the care we provide
Effective, efficient, economic, equitable
- Providing you with the opportunity to share important information to inform the care provided
- Recognising and supporting your activities outside your caring role
- Supporting you to access relevant services as your caring role and responsibilities change
Young carers are children and young people who take responsibility for the care of a family member, usually a parent or brother or sister, who have a disability, a serious illness, mental ill health or who have issues with substance misuse.
The care might range from basic household tasks to nursing care, or it might take the form of emotional support. If you are a young carer in Gloucestershire or Herefordshire, please use the tabs below for information about the support available to you.
Young carers in Gloucestershire
Gloucestershire Young Carers
- Information, advice and guidance
- Assessment and support planning
- Emotional support
- Carers’ voice
Telephone: 01452 733060 Email: www.glosyoungcarers.org.uk
Family Information Service
For information on family finances, finding and choosing childcare and local activities, parenting support, education and housing.
Freephone: 0800 542 02 02
Direct line: 01452 427362
County Community Projects
- Advocacy: free health and social care and statutory mental health advocacy service
- Appropriate Adult Scheme: for young people and adults with mental health or learning difficulties held in police custody
- Family mediation
- Family support
Telephone: 01452 894594 or 0800 644 6448
Schools and Colleges
Many schools and colleges in Gloucestershire have a named young carer link worker. Please contact the appropriate school or college directly for details.
Young carers in Herefordshire
Carer Links support young carers and their families across Herefordshire.
Telephone: 01432 663057 or 0333 323 1990.
They can help families access services that will make their lives easier as well as offering young carers time out and respite from their caring responsibilities.
To enquire about young carer support groups and clubs contact:
General information and help
Offers family and parenting support, befriending for parents and mentoring for children. Providing help and support for all aspects of family life.
Telephone: 0808 800 2222
Telephone: 0808 801 0606 or text support: 07537 410022
- Minds, Myths and Me
- Resources for young carers
- It’s about you too
- Need to know
- Safe, Sorted and Supported
Story books are available which might help children and young people understand when someone they know has difficulties with their mental health.
If you and your family are the main support for somebody currently using our services you may find it helpful to have an assessment of your own needs in your caring role. A formal Carers Assessment means that a support plan can be put in place for you that takes account of:
- your view of your role as a carer
- the support you already provide and how to best to help you maintain that
- the other things you want or need to do in life
- accessing community resources local to you
- identifying public, private and voluntary services that are funded to support carers and offer something you might value
Examples of support that might be identified include:
- tailored information and advice about mental health and learning disability and its treatment
- information about welfare benefits
- joining a carers support group
- having a short break
A Carers’ Assessment is not a test of your ability to care. It recognises your crucial role, and that supporting your emotional, physical and mental wellbeing is essential. Depending on your needs and eligibility, an assessment may result in:
- A payment for you to spend on something that makes caring easier
- Some practical help for you, for example respite care
- Information and guidance about other ways your needs might be met.
Arranging a Carers Assessment in Gloucestershire
If you have not been offered a Carers Assessment and you would like one, please speak to the named nurse or care coordinator of the person you care for to find out who does this with you. Most people find talking through the assessment with a member of staff from Gloucestershire Health and Care NHS Foundation Trust or Gloucestershire Carers Hub works best to identify what will help them. The assessment is a guided conversation about you and your needs so you should take some time to think about what is most important for you.
Arranging a Carers Assessment in Herefordshire
Speak to your friend or family member’s named nurse or care co-ordinator if you would like help to access a carers assessment or request one directly by contacting the Advice and Referral Team (ART) at Herefordshire Council:
- Telephone: 01432 260101
- Email: ASCAdviceandReferralTeam@herefordshire.gcsx.gov.uk
You can also write to: Adult Social Care, Advice and Referral Team, Franklin House, 4 Commercial Road, Hereford HR1 2BB.
Triangle of Care
The Trust is a member of the Triangle of Care national scheme run by the Carers Trust. The Triangle of Care is a service which brings together carers, service users and professionals.
It aims to promote safety and recovery for people with mental health issues and encourage their wellbeing by including and supporting their carers. We are currently working with our inpatient units, crisis teams and early intervention services across the Trust to develop our work with carers.
Improving support for carers - teams throughout the Trust are looking closely at how well they support carers using the Triangle of Care toolkit and improving services where there are gaps.
We need your help – if you are a current carer of someone using our services you can support Triangle of Care in a number of ways:
- Carers’ experience is valued by the Trust and we have a programme to involve people who use services and the people who care for them. If you would like to get involved in our Expert by Experience programme, please contact us.
- You are invited to come to a training session as a learner – we are running sessions in both counties and would like staff and carers to learn through sharing experience – to book a place contact our Social Inclusion Team
To see more about Triangle of Care, click on the leaflets to the right of this page or go the Carers Trust website.
Further help and support
Other organisations who can help or who partner with us.