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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.

selfharm

Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Managing Memory Together

Gloucestershire

Managing Memory Together provides:

  • a memory assessment service
  • community dementia nurses
  • An information and education service

We support people who are worried about memory, people with dementia and carers of people with dementia, in Gloucestershire. 

Contact us

Telephone: 0800 694 8800

Email: managingmemory@ghc.nhs.uk

Memory Assessment Service

Gloucestershire’s Memory Assessment Service provides specialist assessment, diagnosis and treatment services to people who are worried about memory as well as providing support to their carers. The memory assessment service aims to:

  • Give an in-depth assessment of a person’s memory function
  • Make a diagnosis and exclude and treat any reversible causes
  • Provide support to people with dementia, relatives and carers and where necessary to put them in touch with the appropriate services within the community
  • Offer the best use of new drug treatment and other interventions
How can people request a Memory Assessment?

People can refer themselves directly to the Memory Assessment Service; however if you are worried about your memory it is important that you visit your GP in the first instance to rule out other possible causes for memory loss.

In most cases the GP will conduct a physical health check and request that blood tests are done. If the GP feels it is appropriate he/she will refer to the memory assessment service. Where people feel unable to talk to their GP about their memory problems or that of a family member they can contact us directly.

What happens at the Memory Assessment Service?

At the first appointment, people are assessed by a member of the team usually a nurse specially trained in memory assessment. People are given the choice of being seen at home or in a clinic.

The first appointment involves obtaining information about the person’s personal and medical history. The person will be asked to describe the difficulties or problems they are having and how these problems affect them.

The first appointment usually lasts between one and two hours. In some cases it may be necessary for the person to see other specialists within the memory assessment team such as psychologists, occupational therapists, speech and language therapists and physiotherapists. The person may also be sent for a brain scan. Once all the assessments are completed a diagnosis will be provided.

What happens after a diagnosis?

All patients from the memory assessment service are followed up according to their needs. Those with a diagnosis of dementia will have an initial four week follow up appointment to discuss any concerns, talk about future support plans.

At this stage people may be offered further follow up appointments or they may be discharged back to the care of their GP.

As part of the service we also refer people with dementia and their family members/carers to our information and education service.

Community Dementia Nurses

Community Dementia Nurses provide support to GP practices in the diagnosis, management and treatment of dementia.

The service also provides short-term support to people with dementia and their carers to address issues and immediate care needs arising from their diagnosis.

This service can be accessed through the patient’s or carer’s GP or by contacting Managing Memory Together on 0800 694 8800 or email managingmemory@ghc.nhs.uk.

Community Dementia Nurses work closely with the Dementia Adviser Service that is delivered through the Alzheimer’s Society. Dementia Advisers help anyone diagnosed with dementia and their families to get the information they need about the illness and where to find the most appropriate services in their local area.

Information and Education Service

The Information and Education Service can offer information and advice to people worried about memory, people with dementia and carers of people with dementia.

The service also provides a countywide programme of information sessions to support people with dementia and carers to understand their diagnosis and live as well as possible with dementia.

This service has also developed an essential information sheet for people with dementia and their carers. Please click here to view information sheet.

Group sessions

These sessions offer a friendly environment where people with dementia and their carers can share experiences and learn more about dementia. Practical ideas are explored to deal with the changes and challenges that a diagnosis brings.

Each session lasts two hours with a break for refreshments. All our sessions are FREE and we can help where needed with replacement care and travel costs.

Sessions for people in the early stages of dementia, wanting to know more about their diagnosis

If you would like to bring a friend or family member with you for support, please let us know when you call to reserve your place.

Living Well With Dementia Part One
  • What we know about dementia
  • How dementia affects you
  • Treatments available
  • What helps people with dementia
Living Well With Dementia Part Two
  • Impact of diagnosis
  • Adjustments and choices
  • Practical ideas to cope with change
  • Keeping well

Sessions for family and friends who support someone with dementia

Understanding dementia

The session explores what we understand about dementia and looks at

  • Dementia and stigma
  • Symptoms of dementia
  • The different types of dementia
  • How dementia is diagnosed
  • Treatments available for dementia

The brain and behaviour

This session explores how dementia leads to changes in the person with dementia and looks at

  • How the brain works and how it is affected by dementia
  • How dementia is affected by physical health, environment, thoughts, feelings and emotions
  • What it feels like to have dementia
  • Strategies and ideas to respond positively to changes in behaviour

Positive communication

The session explores with the group how communications can be affected by dementia and looks at

  • The ways in which we communicate and understand ideas
  • How communication is affected for the person with dementia
  • Some practical approaches to communication problems.

Upcoming session dates

Cheltenham

Conference Room 1, Charlton Lane Hospital, Charlton Lane, Cheltenham GL53 9DZ

  • Understanding Dementia, 6:30pm – 9pm on Monday 27th January 2020
  • Brain and Behaviour, 6:30pm – 9pm on Monday 3rd February 2020
  • Positive Communication, 6:30pm – 9pm on Monday 10th February 2020

Cheltenham East Fire Station Keynsham Road, Cheltenham GL53 7PX

  • Living Well with Dementia Part One, 10:30am – 1pm on Thursday 6th February 2020
  • Living Well with Dementia Part Two, 10:30am – 1pm on Thursday 13th February 2020

 

  • Understanding Dementia, 2pm – 4:30pm on Tuesday 25th February 2020
  • Brain and Behaviour, 2pm – 4:30pm on Tuesday 3rd March 2020
  • Positive Communication, 2pm – 4:30pm on Tuesday 10th March 2020
Gloucester

Gloucester Farmers Club,  Agriculture House, Greville Close, Sandhurst Rd, GL2 9RG

  • Living Well with Dementia Part One, 10:30am – 1pm on Monday 27th January 2020
  • Living Well with Dementia Part Two, 10:30am – 1pm on Monday 3rd February 2020
  • Understanding Dementia, 10:30am – 1pm on Friday 28th February 2020
  • Brain and Behaviour, 10:30am – 1pm on Friday 6th March 2020
  • Positive Communication, 10:30am – 1pm on Friday 13th March 2020

Tesco Superstore, St Oswalds Rd, Gloucester GL1 2SG

  • Understanding Dementia, 6:30pm – 9pm on Wednesday 18th March 2020
  • Brain and Behaviour, 6:30pm – 9pm on Wednesday 25th March 2020
  • Positive Communication, 6:30pm – 9pm on Wednesday 1st April 2020
Tewkesbury

Northway Community Hub, The Ray Shill Building, Lee Rd, Tewkesbury GL20 8QG

  • Living Well with Dementia Part One, 10:30am – 1pm on Friday 10th January 2020
  • Living Well with Dementia Part Two, 10:30am – 1pm on Friday 17th January 2020

 

  • Understanding Dementia, 2pm – 4:30pm on Tuesday 21st January 2020
  • Positive Communication, 2pm – 4:30pm on Tuesday 28th January 2020
  • Brain and Behaviour, 2pm – 4:30pm on Tuesday 4th February 2020
Cirencester

Cirencester Baptist Church, Chesterton Lane, Cirencester GL7 1YE (Room 6)

  • Understanding Dementia, 2pm – 4:30pm on Wednesday 4th March 2020
  • Brain and Behaviour, 2pm – 4:30pm on Wednesday 11th March 2020
  • Positive Communication, 2pm – 4:30pm on Wednesday 18th March 2020
Stonehouse

Sherborne House, Sherborne Close, Stonehouse GL10 2HP

  • Living Well with Dementia Part One, 10:30am – 1pm on Thursday 27th February 2020
  • Living Well with Dementia Part Two, 10:30am – 1pm on Thursday 5th March 2020
  • Understanding Dementia, 10:30am – 1pm on Thursday 19th March 2020
  • Brain and Behaviour, 10:30am – 1pm on Thursday 26th March 2020
  • Positive Communication, 10:30am – 1pm on Thursday 2nd April 2020
Stroud

Weavers Croft, Field Road, Stroud

  • Understanding Dementia, 6:30pm – 9pm on Wednesday 12th February 2020
  • Brain and Behaviour, 6:30pm – 9pm on Wednesday 19th February 2020
  • Positive Communication, 6:30pm – 9pm on Wednesday 26th February 2020
To find out more or book a place on any of these sessions, please telephone 0800 694 8800 or email managingmemory@ghc.nhs.uk

If none of the above dates/venues are suitable you can still contact us to be added to our waiting list.

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