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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Approved Mental Health Professionals

Approved Mental Health Professionals (AMHPs) are people who have been approved to carry out certain duties under the Mental Health Act. These duties are often carried out in addition to their ‘day job’, which could be as a nurse, occupational therapist, social worker or psychologist, for example.

AMHPs are responsible for coordinating assessment and admission to hospital if a person is sectioned. They also work to help identify alternatives to compulsory admission.

Their duties include coordinating:

  • Place of Safety assessments – Decisions around people who have been removed to a place of safety by the police under section 135 or 136 of the Mental Health Act, along with a doctor.

These assessments may then involve the second kind of situation:

  • Mental Health Act (MHA) assessments – decisions about whether a person will be offered inpatient hospital care, either on a voluntary or statutory basis. These decisions will involve one or two doctors depending on the kind of MHA assessment.

AMHPs can also apply for Mental Health Act warrants under s135(1), if someone is to be removed from a private residence and taken for an assessment.

If someone who is already detained is missing (AWOL) from hospital and needs to be returned for their safety and treatment, a member of the hospital staff, or another person authorised by the hospital managers, can complete the application for the warrant. AMHPs may be able to provide advice but do not have to be the applicant.

An important part of the role of an AMHP is the ability to make legal decisions whilst also promoting the autonomy of the individual, and safeguarding the person, their family and the wider public. They need to ensure the person is aware of their rights, treated with respect and dignity and has access to an advocate.

Generally the AMHPs would not pursue a Mental Health Act Assessment unless the person has already been seen by a secondary mental health service such as the crisis team.

AMHPs can often find themselves working at all hours of the day and night, detaining people to a place of safety, and then finding beds with the involvement and resources of other agencies and professionals. AMHPs will often work with the police as well as other health professionals.

Find out more about The Maxwell Suite, our Place of Safety in Gloucestershire.