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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Criminal Justice Liaison Service (CJLS)


The Criminal Justice Liaison Service (CJLS) provides interventions for persons from the age of 10, who find themselves within the criminal justice system, and are suspected of having health vulnerabilities such as mental health issues, a learning disability or substance misuse issues. The aim of the service is to help these people to access appropriate services provided by statutory and third sector organisations as quickly as possible.

The CJLS provides an assessment of needs and short term interventions, which are available for those who have been arrested and are in police custody, or charged with an offence and appearing in front of the courts. It aims to ensure that people with mental health problems or other vulnerabilities are diverted from the criminal justice system when it is appropriate, and to support them through the criminal justice system when the nature of the offence prevents diversion from occurring.

The team consists of practitioners with a diverse range of experiences and work closely with all criminal justice agencies. There is a seven day a week presence in police custody, druing the opening hours of Cheltenham Magistrates Court, and where necessary Gloucester Crown Court.

The service also assists the courts in obtaining full psychiatric reports for those who are being considered for detention under the Mental Health Act 1983.

Contact information
You can contact the Criminal Justice Liaison Team on 01452 894585 or write to:

Gloucestershire Criminal Justice Liaison Service
Montpellier Unit
Wotton Lawn Hospital

Locations for this service