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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Community Diabetes Service

The community diabetes service is made up of a team of specialist nurses, dietitians and diabetes educators/facilitators.

We support people with type 2 diabetes in managing their condition to the best of their ability. You may be referred to us for a variety of reasons:

  • There is a concern that your long-term blood glucose control is too high
  • You might need a new form of diabetes medications
  • You might be experiencing repeated episodes of low blood glucose (hypos)
  • You may need help altering your diet to control your glucose

We offer support by providing community clinics throughout Gloucestershire, home visits to the housebound or nursing home patients and we will see patients at their own surgeries when appropriate.

Community clinics are held in Gloucester, Cheltenham, Stroud, Dursley, Forest of Dean, Cirencester and North Cotswolds.

People with type 1 diabetes are looked after by the team at Gloucestershire Hospitals NHS Foundation Trust. Further information can be found here.

Contact us

Southgate Moorings
2 Kimbrose Way

Call: 0300 421 1212 (option 4)
Fax: 0300 421 1211

Email: CommDiabetesTeam@ghc.nhs.uk


Patient education sessions

Evidence shows that people with diabetes who know how to manage their condition have better long term outcomes.  It is recommended that everyone diagnosed with type 2 diabetes attends an education session so that they can learn about their condition and how to manage it.

You can refer yourself to any of our patient education sessions using the form on this page. 

Once we have received your details we will be in touch to offer you the next available date in your chosen location.

Diabetes and You

This is a three-hour session led by a nurse or dietitian. It is intended for anyone with type 2 diabetes or carers, regardless of length of diagnosis. During the session you will have the opportunity to meet with other people who have type 2 diabetes and ask questions. You will also learn about:

  • What diabetes is
  • How it may affect your long-term health
  • Some of the treatments that are available
  • How your healthcare team can support you to manage your diabetes
  • Understand what some of the blood tests and annual checks you will receive are for
  • Brief overview of healthy eating and activity

You may find it useful to bring the results of your diabetes blood tests with you to the session; these can be obtained from your GP surgery. At the end of the session you will receive a booklet containing information about how to manage your diabetes. It is recommended that once you have attended this session, you then attend the Diabetes, Food & You session to learn more about how to manage your diabetes through healthy eating.

Diabetes, Food and You

This is a three-hour session led by a dietitian who specialises in diabetes. It is intended for anyone with type 2 diabetes or carers, regardless of length of diagnosis.

The session is activity and discussion-based to ensure that you go away with practical advice that you can relate too. The main topics which will be covered during the session are:

  • Foods which do and don’t impact on blood glucose control
  • Myths and facts about diet and diabetes
  • Carbohydrates and fat
  • Food labelling
  • Healthy food swaps
  • Tips on how to lose weight
  • Eating out and alcohol

We strongly recommend attending the Diabetes and You session before attending this one.

Diabetes, Insulin and You

This is a three-hour session led by a diabetes specialist nurse. It is for patients with type 2 diabetes who have recently started insulin or if you are already on insulin and would like an update.

We understand that when you start insulin there is a lot information to take in. During this session you will have the opportunity to ask questions and meet other people who are using insulin. The session will cover topics such as:

  • What is insulin and why is it needed
  • Differences between the various insulins available
  • Blood glucose testing
  • Injection technique
  • Hypoglycaemia – causes, symptoms and how to treat
  • Diabetes and driving
  • Insulin dose adjustment (please bring your blood glucose readings with you)

We strongly recommend attending the Diabetes and You session before attending this one.

Frequently asked questions

Why should I attend a diabetes education session?

Having diabetes does not mean that you cannot lead a full and active life. However, there is a lot to learn in order to manage your condition well. You will get on-going support from your GP and practice nurse but it is also important to attend an education session soon after you are diagnosed. This is because there is an additional advantage to having good early control.

What happens after the diabetes education session?

Attending a diabetes education session will help you make the most of future appointments with your GP and practice nurse and be more involved in your treatment choices. We also send a letter to your GP to let them know that you have attended. 

What can I eat? Everyone is telling me something different.

Healthy eating and good activity levels underpin the management of diabetes. Diet and lifestyle adjustments are the most important aspects of diabetes care. Diabetes control improves if you adopt a healthy lifestyle.  Attending the Diabetes, Food & You session will provided you with all the up to date information and you will also have the opportunity to ask any questions that you have.

Alternatively, if you would like more information about eating and diabetes we would recommend you visit the Diabetes UK website at www.diabetes.org.uk/enjoyfood

Why should I be concerned about my weight?

Eighty per cent of people diagnosed with type 2 diabetes are overweight. The more overweight and inactive you are, the more at risk of insulin resistance you are. The sessions will help you manage this.

Is type 2 a mild form of diabetes?

This is not true – it is a serious long term condition. An education course will give you the knowledge to feel confident to become an expert in control of your diabetes. Structured education will provide you with the skills and information you need to help you self-manage your condition. Your doctor and practice nurse will be able to provide you with advice and support, but most of your care will be provided by you.

Referral information

Unfortunately we are unable to see everyone with type 2 diabetes. Referrals to the community diabetes service are made by your GP or practice nurse.

If you feel you would like to be referred then please give us a call on 0300 421 1212 (select option 4).

All of our patient information sessions are available via self-referral. Please see above for further details.