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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Recovery inpatient units

The Recovery inpatient units are open 24 hours a day and are based at Honeybourne and Laurel House in Gloucestershire.

The units are used by working age adults who have a serious mental illness, predominantly psychosis.

How we help
The aim of the Recovery inpatient units is to work in partnership with service users to help them to achieve their optimum level of functioning.

The outcome is for patients to establish the best possible quality of life and to enable them to live as independently as their individual abilities allow.

Staff promote service users’ recovery by engaging in a wide range of activities towards independence including health management, education, training, work experience and other activities to develop their skills and confidence.

These include community-based activities that help promote social inclusion, group holidays and outward bound activities which also serve to inject some fun into the recovery process.

Service users have also joined a community football group and exhibited and successfully sold their work at the annual ‘Recovery in Art’ exhibition.

We help service users return to paid employment thanks to partnerships with a range of organisations including Gloucestershire County Council and Scout Enterprise.  Inpatients have also gained skills needed to return to work or study by completing a 12-week Journey 2 Work course run jointly by ²gether and Jobcentre Plus.

Service users have also undertaken voluntary work which built on their interests or previous experience.  They have worked with employers including an animal shelter, guitar shop, furniture recycling project and the British Trust for Conservation Volunteers.

Our team
The Recovery inpatient units are headed by a matron and each unit also has a manager.

The matron and manager are supported by a dedicated team of staff who work in partnership with service users towards their recovery. The team comprises of a variety of professionals and support staff including psychiatrists, nurses and health care assistants, allied health professionals and hotel service personnel.

The teams work closely with service user representatives and carers.

Locations for this service