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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Self Management

Self-management is about finding ways, and learning techniques, which enable you to control your long-term health condition, rather than having it control you.

Long-term conditions can include diabetes, fibromyalgia, chronic pain, anxiety, low mood, COPD, heart conditions, asthma, epilepsy, mental health conditions, chronic fatigue syndrome, ME and arthritis.

Contact us

Call: 0300 421 1623
Email: gloucestershire.selfmanagement@nhs.net


Live Better to Feel Better!

A friendly and informal five-week programme, for three hours each week in comfortable venues across the county.

Live Better to Feel Better has been designed with you in mind, to provide you with these techniques as well as the confidence and awareness to use them appropriately.

Most people living with a long-term health condition know that life can be difficult and can seem overwhelming at times. On our self-management programme you will meet others living with long-term conditions and explore together common symptoms you may face.

Our trained facilitators all have long-term conditions themselves, and understand these challenges and feelings. They will lead discussions about techniques that might help, and support you to put a plan together to use these in your day-to-day life. We will help you find community resources, including support groups, or signpost to a specific course for a particular condition if that’s right for you

Sample topics

We explore how a condition can affect your life, introduce techniques to help and describe ways to build them into your routine, including:

  • Breathing Techniques
  • Managing Low Mood
  • Getting a Good Night’s Sleep
  • Working with Health Care Professionals
  • Problem-solving
  • Food Awareness
  • Being Active
  • Next Steps

Your information

  • Contact details will only be used by Gloucestershire Self-Management to inform us about the programme related activities.
  • Your emergency contact details will only be used in the event of an emergency
  • Your personal information will be stored safe and securely.
  • Your personal information will only be retained by Gloucestershire Self-Management for two years after completion of a programme
  • Anonymised forms of your information/feedback may be retained for statistical or research purposes.
  • You may exercise any of your rights, as a data subject by contacting Gloucestershire Self-Management.
  • Any new uses of your information will only happen with your express consent.
  • If you have any concerns about the use of your information you can contact the Trust Data Protection Officer infogov@glos-care.nhs.uk or Information Commissioner’s Office  https://ico.org.uk/

Your data

Your data will be shared with our commissioners, Gloucestershire Clinical Commissioning Group (CCG), for the purpose of programme evaluation.

Your data will be provided in a format that does not identify you to the commissioners, but will involve the application of a unique identifer. The CCG will utilise this information to evaluate the service, its outcomes and benefits to you and the wider NHS in Gloucestershire.

You have the right, at any time, to object to how we process your data. If you wish to exercise this right, you can do so at any time with the service involved in your care, or by emailing SubjectAccess@glos-care.nhs.uk and advising us on your objection.