Search for a condition, service or location
Translate this page



Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

WellChild Nurse Care Coordinator

WellChild is the national charity for seriously ill children, young people and their families. 
WellChild’s aim is to make it possible for children and young people with exceptional health needs to be cared for at home instead of hospital, wherever possible. WellChild currently fund the Nurse Care Coordinator post at Gloucestershire Health and Care NHS Foundation Trust. 
The WellChild Nurse is embedded within the existing community children’s nursing team and their focus is on planning and coordinating the child/young person’s transition from hospital to home. They provide essential care and practical support to children and young people with exceptional health needs and their families and play a crucial role in enabling children to leave hospital and be cared for at home, reducing the practical, emotional and financial impact for families. 
Contact us
Phone: 0300 421 8299
The WellChild Nurse works across organisations within the integrated paediatric teams to proactively manage, coordinate and support an identified caseload of children and young people with complex care needs. They are the nominated key worker to coordinate the child’s care once at home in particular facilitating communication between health, social and educational services.
The WellChild Nurse works closely with existing services and teams to ensure that all the health and social care needs of the child have been met. They maintain lines of communication across all services, communicating changes in circumstances to multiple service providers and speaking on behalf of children / young people and their families in an advocacy capacity as required. They liaise and build relationships with professionals within and outside of Gloucestershire to coordinate care and improve the experience for the child/young person and their family.
The WellChild Nurse will work with children with complex medical needs and will be responsible for:
  • ensuring all health and social care needs are met to improve health outcomes and quality of life
  • ensuring integration of all elements of care including across multiple providers both in and out of county
  • improving the experience and choice of children, young people and families by;
  • ensuring the voice of the child is paramount
  • providing a  consistent individual to coordinate all aspects of care across multiple providers and practitioners
  • reducing the number of times the family have to tell their story
  • improving safety by coordinating the multiagency team around the child

Locations for this service