Search for a condition, service or location
Translate this page



Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

This week, contractor Seddon Construction Ltd handed over Tewkesbury Community Hospital to Gloucestershire Care Services NHS Trust, which runs the county’s seven community hospitals.

The new hospital facilities will include 20 inpatient beds, x-ray, a minor injuries unit, facilities for outpatients clinic as now, theatre with recovery suite for day case and minor surgical procedures, and an assessment and rehabilitation unit.

Susan Field, director of adult services for the Trust, said: “I am delighted that after some weeks of delay to resolve technical issues with the building, the hospital is ready to open, and I am confident that patients and their relatives and friends will enjoy the many benefits that our modern new facility can offer.  I want to thank our staff, GPs and colleagues in the local health community who have worked incredibly hard to make this transition as smooth as possible for patients.  We are grateful for the understanding and support of the local community and the League of Friends, and our move next week marks the start of an exciting new era for local health and social care services in Tewkesbury and the surrounding area.”

Julie Ellery, matron for Tewkesbury Community Hospital, said: “Our staff have been fantastic throughout, showing real flexibility in their approach, working as a team to respond to the unexpected delays, and, above all, continuing to care for patients and their families with great skill and dedication.”

The new hospital site has strong green credentials, as Mark Parsons, head of estates for the Trust, explained: “The building is designed to high environmental standards: a combination of solar panels and a combined heat and power system, for example, will help us to reduce reliance on fossil fuels.  We also have low wattage lighting installed and a heat recovery system is in place.  The design of the new building incorporates very high levels of insulation and thermal mass to minimise energy consumption.  Water efficient sensor controlled equipment has also been installed and there is a recycling and food waste collection system in place.”

Plans for a new hospital were first proposed in 2009 by the then primary care trust NHS Gloucestershire, in consultation with local GPs.  In the commissioning plans for the new hospital, the reduction in the number of beds to twenty was subject to a thorough review in partnership with local GPs. The review took into account the needs of the population of Tewkesbury and the surrounding area, and a new model of community-based care which focuses on personalised health and social care in the home, or as near to home as possible.

There will be an official opening in due course to celebrate the opening of the new hospital and to acknowledge the contribution made by local people from a range of organisations and community groups.

New telephone numbers for Tewkesbury Community Hospital

Main reception:  0300 421 6100

Tewkesbury Physio Direct (adults): 0300 421 6140

Minor Injuries Unit (MIU): 0300 421 6102

Abbey View Ward: 0300 421 6151

X-ray: 0300 421 6106

Physiotherapy: 0300 421 6133

Health visitors: 0300 421 6166

School nursing: 0300 421 6161