Minor Injury and Illness Units
To manage patients safely during the Covid-19 pandemic and maintain social distancing in our waiting areas, our Minor Injury and Illness Units (MIIUs) now have a telephone triage system. We encourage patients who need to be seen in one of our MIIUs to contact us prior to attending for a telephone triage assessment.
This will reduce your time waiting in a unit and ensure you have access to the most appropriate care. It also enables us to keep you safe and staff safe.
You can get help for a variety of new or recent minor illnesses or injuries, including sprains, minor fractures, wounds and burns, ear ache, sore throats, skin problems, eye conditions and more at our MIIUs. If you require advice for ongoing GP care, or long term conditions please continue to contact your GP.
If you are unsure which services you require, you can still contact NHS 111.
You must contact 999 with an emergency, including chest pain and any serious injuries or illnesses, or anything you may consider to be life threatening.
On rare occasions it is necessary for us to close a unit at short notice and earlier than its stated time. If you are planning to arrive shortly before a unit is due to close you may wish to call and check availability before attending.
Opening times and contact details
Unwell? Not sure where to turn?
- Visit the ASAP Glos website for advice on the best place to seek treatment for an ailment.
- Call NHS 111 for advice
- Check your symptoms at NHS 111 online.
- Access a range of services via the NHS App
- See your local pharmacist
- Contact your GP if during working hours. If you don’t have one, find a GP here.
Illness or Injury? Not sure where to turn?
The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Information for the public is available at gov.uk/coronavirus
What we can treat
We have specially trained nurses in all units. The team specialises in treating the following:
- simple fractures needing x-rays and plasters
- simple wounds that may need suturing (stitches)
- minor burns
- emergency contraception
- minor head injuries with no loss of consciousness
- minor illness, earache, sore throat, etc.
- skin problems such as rashes, bites, stings and infections
- eye conditions including foreign bodies and conjunctivitis
We have dedicated waiting areas at all sites and free parking is available at all community hospital sites. There are facilities for disabled parking also.
We do have x-ray facilities at MIIUs but they aren’t always available. If you require an x-ray, you may be asked to attend a different location.
What we can not treat
Emergency departments assess and treat patients with serious injuries or illnesses. We are unable to treat the following in our Minor Injury and Illness Units:
- head injuries with loss of consciousness
- alcohol-related problems
- complicated or serious injuries
- major or long standing illnesses
Emergencies and out of hours
Generally, you should visit the Emergency Department or call 999 for emergencies, such as:
- persistent, severe chest pain
- loss of consciousness
- pain that is not relieved by simple pain killers
- acute confused state
- breathing difficulties
- stroke or suspected stroke
Your nearest Emergency Department can be found via www.nhs.uk or by calling NHS 111. If you live in Gloucestershire, your nearest Emergency Department may be at Gloucestershire Royal Hospital or Cheltenham General Hospital. Alternatively you may live closer to the Great Western Hospital at Swindon, or Oxford or Warwick.