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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Health Facilitation Team


The Health Facilitation Team offers support to people with learning disabilities, their carers, support staff and other health professionals across Gloucestershire. We provide accessible health information and advice on accessing health services and staying healthy.  We want people with learning disabilities to get the same help and support as everyone else.

The team be contacted on the following numbers:

Freephone: 0800 019 3346
Telephone: 01452 321015
Text: 07766 733421

You can access key documents and resources produced or compiled by the Health Facilitation Team by clicking here. 

What we do

We work with everyday health services to reduce the health inequalities experienced by people with learning disabilities in Gloucestershire. It is important that good healthcare is given by health professionals such as GPs, dentists and hospitals, as well as specialist learning disability services. We help them to understand the needs of people with learning disabilities. We also help people with learning disabilities to take charge of their health and lead healthier, happier lives.

Our Health Facilitation Team help ensure people with learning disabilities have access to primary and secondary health services in order to maintain their health and reduce identified health inequalities.

This includes:

  1. Enabling access to all health services
  2. Working in partnership with learning disability community services, partner organizations and family carers to provide a source of accessible information, advice and training around reasonable adjustments and health inequalities awareness
  3. Identifying and recording health actions for health action plans
  4. Identifying and meeting health education needs
  5. Monitoring health outcomes through an effective review system
  6. Supporting complaints or concerns
  7. Reporting service deficits which limit health improvement

The key function of Health Facilitators in learning disabilities is as educators. It is vital that advice and education is available, particularly for those staff within mainstream services who may have spent little or no time with a person who has a learning disability.

The responsibility for maintaining the health of the person with a learning disability ultimately lies with the person responsible for their care. The Health Facilitator can provide paid and unpaid carers with education to increase their knowledge of health prevention and promotion and how to access appropriate health care.

The Health Facilitator acts as a bridge between specialist and generic services, and is in a good position to ensure that health action planning and health is given high priority within the person centred plan.

Health Facilitators also assist in helping to identify practice populations. They work closely with Primary Health Care Teams to develop practice registers of people with learning disabilities and will also feed into the county-wide Learning Disabilities Register when it is established.

Big Health Check Day

Every year Big Health Check Day takes place in Gloucester. The day gives people with learning disabilities, as well as their friends, families and carers, the chance to learn about living a healthy lifestyle, and find out about the advice and support available.

Find out what happened at the 11th Big Health Check Day in May 2019 here.

Locations for this service