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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Respiratory and Home Oxygen Assessment Service

The community respiratory team is made up of physiotherapists and nurses specialising in respiratory diseases. 

We aim to provide a personalised service to patients which is focused on individual needs and a package of support.

We are able to provide tailored packages of care such as hospital admission avoidance, supported discharge after admission, exacerbation (flare up) management, optimisation of medicines, pulmonary rehabilitation, and home oxygen advice and support.

Typically, the lung diseases managed by the team are asthma and Chronic Obstructive Pulmonary Disease (COPD), but other respiratory diseases such as bronchiectasis and fibrotic lung disease are also supported. The team see patients in their own home or a place convenient to the patient and will assess, aid diagnosis and monitor their disease; they will also support patients in self-managing their chronic lung condition to prevent any avoidable hospital admissions.

The team offers pulmonary rehabilitation; an evidence based treatment for people suffering with more severe lung disease to improve their exercise capacity and coping strategies. These courses are delivered in all areas of the county.

Contact us

2nd Floor
Southgate Moorings
Kimbrose Way

Call: 0300 421 6666

Specialist Respiratory Telehealth

Specialist Respiratory Telehealth remote monitoring is offered to patients who are particularly affected by their disease to help in their long term management and to support and treat patients for longer in their own homes.

The Home Oxygen Assessment Service

Our Home Oxygen Assessment Service (HOAS) is provided by a highly-skilled team of respiratory nurses who support people who require oxygen at home. All patients are assessed and supported by our team which includes respiratory nurses and a lung physiologist, and we are able to refer for hospital consultant support as appropriate.

Referrals are usually made by GPs, but may also come from any health care professional. When patients with respiratory problems and other conditions are thought to need oxygen, they are referred for an oxygen assessment at one of our community clinics, or, if house bound, in their own home.

Our team of specialist clinicans will assess whether oxygen is appropriate and, if so, order the supply, provide support and follow up for the individual.

We also review all patients currently receiving home oxygen in Gloucestershire to make sure that their oxygen supply is appropriate for their condition, and provide ongoing care and support. Patients and their carers will be given advice regarding safety, travel and holiday oxygen in addition to day-to-day respiratory care advice.

Call: 0300 421 6666 (Option 4)
Airliquide: 08081 439999

Making a referral

Patients are referred to us by their GP, practice nurse, district nurse or consultant who will have already assessed them to see that this service will be of benefit to them.

At your first appointment, we will give you contact details for members of the team so that you can access the service which operates within office hours. Even if you are no longer under our care, you can call our team in the future and request support again any time.

Referral Documents


Useful links and information

British Lung Foundation and local BreatheEasy groups
03000 030 555

Asthma UK
0800 121 6244

Local support groups
0800 015 1548

Locations for this service