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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Speech and Language Therapy

Our Speech and Language Therapy (SLT) Service is managed by the Head of Profession for Speech and Language Therapy. The SLT clinicians are based within the Community Learning Disability Teams (CLDT), Mental Health and Later Life Services. The service covers Gloucestershire and Herefordshire.

What we do

SLTs support people with their communication and eating and drinking. It is a degree level entry profession and all our SLTs are registered with the Health and Care Professions Council (HCPC) and are members of the Royal College of Speech and Language Therapists (RCSLT). The HCPC and RCSLT have codes of practice, conduct and standards which govern SLT practice.

We work within 


  • Community Learning Disability Team
  • Memory Assessment Service and Dementia
  • Older Age Mental Health
  • Education and Training

Community Learning Disability Team – SLT

The team

Speech and language therapists are part of the Community Learning Disability Team (CLDT) which covers Gloucestershire and Herefordshire.


We support any adult who needs help with their communication and /or eating and drinking and who has a diagnosis of a learning disability and is registered with a Gloucestershire and Herefordshire GP or funded by Gloucestershire or Herefordshire CCG. We also support their transition from children’s to adult services.

We work with family members of people with a learning disability, GPs, hospitals, social workers and colleges, as well as other people who may need advice on how best to support someone with a learning disability.

We are part of a multi-disciplinary team (MDT), which also includes occupational therapists, physiotherapists, psychiatrists, psychologists and nurses.

Referral to our service

If the person with a learning disability is already known to the CLDT, a referral can be made directly by contacting their local CLDT.  The local team would be determined by the location of the person’s GP. Referrals can be made by the person themselves or by family members, carers, provider services and other health, education or care professionals.

If the person is not known to the CLDT, referrals will need to be directed via their GP.

What to expect:                                                                                          

Easy read communication care plan

Easy read eating & drinking care plan

Memory Assessment Service


The team

Speech and Language Therapists work within the Gloucester Managing Memory 2gether and Herefordshire Memory Services.


To see SLT, you need to have a referral accepted by the Memory Service.

If you are worried about your memory or communication, it is important that you visit your GP in the first instance to rule out other possible causes of memory loss.

In most cases your GP will conduct a physical health check and request that blood tests are done. If the GP feels it is appropriate, they will refer you to the memory assessment service.

Where to find us

We are based within the Memory Assessment Service in both Gloucestershire and Herefordshire.

Referral to our service

If you are experiencing communication or language difficulties as highlighted through the memory assessment process, then a member of the memory assessment team may refer you for a specialist SLT assessment. The aim of this is to understand the cause of your memory problems and to provide communication advice for you and your family or friends.

What to expect

If you have been referred for a SLT assessment through the Memory Service, we will make contact with you directly or through your preferred contact. We will then arrange a convenient appointment to meet with you, normally at your home. It is helpful to have a family member or friend present for the assessment. We will discuss your memory and communication further and then complete a language assessment. The results of this assessment will be shared with you and the Memory Service consultant psychiatrist to contribute towards any diagnosis. We will also provide tailored communication advice and strategies for you and your family or friends.

Leaflets / resources

Information is available to help you give voice to people who have dementia and communicate with them.

You can also give us your views.

Useful Videos


Education and Training

Coming Soon

Older Age Mental Health

Coming soon