Our Carers’ Charter

January 4, 2023

Our Carers’ Charter was developed with, and for, carers as a joint statement of how we will work together to help make life better. The charter is based on our core values and is our pledge to you.

Whenever we can, we will be:

Seeing from your perspective
  • Recognising your expert knowledge and understanding of the person you care for
  • Seeking to understand what being a carer means to you
  • Providing you with an assessment of your needs
  • Recognising your health needs
Excelling and improving
  • Working in partnership with you to make sure you are involved in the care we provide
  • Undertaking regular reviews of feedback from carers
  • Providing staff training to further develop our knowledge and expertise of working with carers
  • Asking for your involvement in helping us to improve the experiences of carers using our services
Responsive
  • Making sure that you feel welcome in our care environments
  • Providing you with relevant information about their care, diagnosis and medication
  • Providing you with information about other organisations that can help you
Valuing and respectful
  • Listening to you and respecting your perspective
  • Taking note of what you tell us to help inform best clinical decisions
  • Respecting that parent carers, young carers and older carers will have different needs
  • Valuing you as a partner in the planning of care and treatment
Inclusive, open and honest
  • Including you by providing clear and accurate information about the needs of the person you care for
  • Letting you know what will happen in an emergency
  • Including you in meetings about the person that you care for
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Can do
  • Involving you in the care and decisions about the person that you care for
  • Giving you a copy of the care plan
  • Seeking your views to help us make joint decisions about the care we provide
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Effective, efficient, economic, equitable
  • Providing you with the opportunity to share important information to inform the care provided
  • Recognising and supporting your activities outside your caring role
  • Supporting you to access relevant services as your caring role and responsibilities change
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