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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Next Steps is an NHS specialist cancer rehabilitation service which supports anyone living in Gloucestershire who has been diagnosed with breast, colorectal or prostate cancer. 

What does the service offer?

You will be invited to attend an initial 3 hour ‘Take Control’ Health and Wellbeing appointment. This is a group workshop available across the county that discusses: 

Fatigue / feeling tired

Worries and anxiety 

Relaxation and sleep 

Activity and diet

Looking to the future and goal setting

What else is after ‘Take Control’?

Following your Take Control health and wellbeing appointment, you will be given information on services operating in your local area.   For example, Macmillan Next Steps Cancer Rehabilitation offers the following groups in Gloucester City and North Cotswolds:

Active Everyday – Six 1 hour sessions over six weeks to safely increase your levels of physical activity

Helping Overcome Problems Effectively – Six 2½  hour sessions to set goals, take control and live well with or after cancer

Recipe for Health – Four 2 hour sessions combining diet and activity tailored to your individual needs to work towards maintaining a healthy weight

60 second video explaining what Macmillan Next Steps Cancer Rehabilitation offers

  • Developing Cancer Care in Gloucesterhire video

How can I refer myself for cancer rehabilitation: 

Call 0300 421 6586 to speak to one of our friendly team who be happy to explain what is on offer 

Complete the self-referral form and post back to us at: Macmillan Next Steps Cancer Rehabilitation, Gloucestershire Care Services NHS Trust, Edward Jenner Court, 1010 Pioneer Avenue, Gloucester Business Park, Brockworth, Gloucester, GL3 4AW 

Alternatively, you can scan and email the self-referral form to us at nextsteps@glos-care.nhs.uk 

We’ll be in touch with you to arrange your appointment.

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