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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

I had some good experiences as a service user at Wotton Lawn, despite being unwell for many weeks. My recovery started with various activities rather than medication, as my mood was very low and antidepressants were not an option for my illness. I particularly remember a reading group with Jackie and Angela, an occupational therapist. During the session I started to feel more optimistic.

There were some fun times in the gym, and doing cooking in the Occupational Therapy kitchen. Art therapy was helpful, and following a visit to my dentist with a member of staff from Priory ward, I offered to pay the dentist with a painting I had done. The dentist declined the offer. Apparently such offers worked for Picasso.

Following my discharge I thought it would be good to have a volunteer role at Wotton Lawn. This would give me some purposeful activity and enable me to remain in touch with many of the staff who had been so helpful in my recovery. I suggested a role taking a library trolley to the various wards. Jackie thought this was a good idea and I have been doing the round for a couple of years now.

I enjoy my fortnightly visits and chatting to patients and staff. On a recent trolley round to Priory ward, I met a young man who had been on the ward with me in 2016. He was a real character, very quick witted and highly amusing. He asked me what I was doing there. I explained my volunteer role with the library and, quick as a flash, his response was “ when you were on this ward you were always trying to escape, but now you are out, you can’t get enough of the place!” This remark pretty well sums up my feelings about Wotton Lawn.

Incidentally, since my involvement as a volunteer and Expert by Experience, my mental health has very much improved.”

Find out more about volunteering with us at Find out more about volunteering with us here. #VolunteersWeek