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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Children and Young People Service (CYPS)


CYPS Gloucestershire provides a comprehensive range of specialist emotional wellbeing and mental health services for all children and young people aged under 18 who are registered with a GP in Gloucestershire. We also have subcontracted partnership working with Teens in Crisis (TiC+)

Find out more about services for children and young people here.

Children and Young People Learning Disability Team

Who we are

The learning disability team is part of our Children and Young People’s Mental Health Service. The team consists of specialist clinicians offering different types of intervention tailored to meet the needs of young people and their families. We run on a locality basis and run clinics from each of the special schools.

Who we support

Our team provides support to children and young people aged under 18 who have a moderate to severe learning or development disability, attend a special school and are registered with a Gloucestershire GP.

We also support other professionals working with children who have a learning disability.

What we provide

We provide assessment, intervention and support with:

  • behavioural difficulties
  • sleep problems
  • mental health
  • risk management
  • puberty and sexuality issues
  • epilepsy awareness and monitoring
  • medication
  • health promotion.

Courses offered

We offer the following courses:

  • Promoting Positive Behaviours – Webster Stratton course for families who have a child with a disability.
  • Positive Behaviour Management – Learning to de-escalate behaviours and safe holding.
  • Sorrow and Joy – Coming to terms with your child’s disability.

How to contact us

Our team is based at Evergreen House. 
You can telephone us on 01242 634050.

Parenting Team

The Parenting Team is based at Acorn House and is part of the Children and Young People Services. Referrals are accepted from practitioners working with young people and their families/carers.

You may also be referred following a choice appointment as part of the Early Intervention pathway.

Our evidence based parenting courses offer support on managing behaviour and input on positive discipline techniques. They aim to build on parents’ strengths, empowering them to feel confident in solving problems. This in turn promotes their children’s self-esteem.

The Parenting Team can be contacted on 01452 894320. This leaflet explains what help is available to you from the Parenting Team.

Courses we provide

Incredible Years Programme (2-6 years or 7-11 years)
A course for parents who face challenging behaviour including mild ADHD/conduct disorder consisting of 12 sessions, six weeks positive parenting and six weeks positive discipline. This course is available in Polish and Asian dialects.

Parents Plus Children’s Programme (7-11 years)
Running over 7-10 sessions depending on length of school term. Each session has a positive parenting and positive discipline strategy. Aimed at children with mild adhd/conduct disorder. Available in Polish and Asian dialects.

Programme for Children with Special Needs and Disability (2-12 years)
Aimed at parents whose children have diagnoses of special educational need or disability. Consists of 12 sessions.

Parents Plus Adolescent Programme (PPAP) (children age 11+)
Same as the Parents Plus Children Programme but tailored to pre-teens and teens. Consists of nine sessions.

If you have been invited to a programme, but are unsure of what to expect, please take few moments to read some testimonials and take a look at the clip below.

‘I feel honoured and proud to have completed this course and feel it has completely changed the way I look at life. I have taken on a more positive outlook of our family life and I am on a mission to ensure my son is so full of positive self-esteem that when the negative issues happen he is equipped to deal with them more calmly.’
PPCP participant 2016

Locations for this service