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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Wotton Lawn Inpatient Services

Wotton Lawn Hospital is a 88 bed acute mental health hospital situated near the centre of Gloucester and provides inpatient services for the county of Gloucestershire.

The hospital has four admission wards, a nurse-led psychiatric intensive care unit (PICU) and a low secure unit (LSU). Service users are supported by a variety of healthcare workers including nurses, doctors and allied health professionals such as psychologists, art therapists, physiotherapists, occupational therapists and sports exercise therapists.

Telephone – 01452 894500

Abbey Ward

Abbey Ward is an eighteen bed acute admission ward for service users who primarily reside in the Stroud and Cotswold localities. The ward works closely with the Crisis Team based in Stroud.

Ward Manager: April Piontek
 01452 894517

Dean Ward

Dean ward provides an Acute Admission facility for female Service Users who primarily reside in Cheltenham and the North Cotswolds. The ward works closely with the Cheltenham Crisis Home Treatment team. Service Users from the Forest of Dean area working with the Gloucester Crisis Home Treatment Team are also admitted to the ward.

Ward Manager: Stacey Dohren
 01452 894537

Kingsholm Ward

Kingsholm Ward is a 12 bed admission ward, for male service users primarily from the Cheltenham and Tewkesbury areas. The aim of the ward and its team members is to work with service users and their carers so that they can return to their normal life back in their homes as soon as possible.

Ward Manager: Becky Anstis
01452 894510

Priory Ward

Priory Ward is a 22 bed acute admissions ward for service users who primarily reside in the city of Gloucester. The team works very closely with the Gloucester Crisis and Home Treatment teams.

Ward Manager: Damon Coombs
01452 894534

Visiting information
Visiting relatives and friends at Wotton Lawn

Visiting times are between 9am and 9:30pm, everyday. We ask visitors to:

  • try to avoid visiting during meal times, handover times and at times when therapies and activities are taking place
  • plan visits around the treatment programme of the person you are visiting
  • ensure children under the age of 16 are supervised by an accompying adult

Locations for this service