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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Home / Conditions / Memory problems and dementia

Memory Problems & Dementia

If you are worried about your memory, or you have dementia, and you live in Gloucestershire or Herefordshire, we can help.

About memory problems and dementia

Dementia is a common condition. Your risk of developing dementia increases as you get older, and the condition usually occurs in people over the age of 65.

Dementia is a syndrome (a group of related symptoms) associated with an ongoing decline of the brain and its abilities. This includes problems with:

  • memory loss
  • thinking speed
  • mental agility
  • language
  • understanding
  • judgement
Young Onset Dementia

Dementia is considered ‘young onset’ when it affects people under 65 years of age. It is also referred to as ‘early onset’ or ‘working age’ dementia. As well as the other services listed in this document that people can access, people with Young Onset Dementia may also be able to access support from a Specialist Young Onset Dementia Nurse who works within the Managing Memory Together service.

The Alzheimer’s Society also has a Young Onset Dementia Activity (YODA) group that meets monthly. For more details contact Alzheimer’s Society on 01452 525222

Getting help

If your’re worried about your own or someone else’s memory, it is important to seek help quickly.

If you are worried about your own or someone else’s memory you should seek advice from your GP in the first instance.

There are lots of reasons for memory problems so it is always good to get things checked out by your doctor.  Many of the things that cause memory problems can be treated.

It is important to see your doctor if:

  • Your memory has changed significantly or rapidly from what is ‘normal’ for you
  • Your memory has been getting steadily worse over a period of time
  • Your memory is causing new problems in your life, such as difficulty managing money, or forgetting important appointments
  • You are noticing other problems too, such as changes in your mood or behaviour, having difficulty following conversations, or trouble performing familiar tasks.

Write a list of the things that worry you and take it with you to the doctor.

If you feel unable to talk to your GP about your own or a family member’s memory problems, you can also contact our memory service directly. We will provide advice on next steps which may include arranging an appointment with the memory assessment team.

This Dementia Information Sheet is intended to give a general overview of support services for people with dementia and carers of people with dementia.

Our teams and services

Where to find us, and which services can help you.

Information for carers

Notes and information for carers.

Carers and families provide a vital support network but are at greater risk of experiencing mental and physical health problems and emotional stress themselves due to the demands of being a carer. As well as providing care and treatment for the people who use our services, we are also here to support you. If you have a problem, if something is worrying you, or if you are confused about how to get help, then please talk to us.

On this page you will find information about your involvement in the care we provide to your relative or friend and information about support for you in your caring role.

Group sessions for carers

Sessions run by Managing Memory Together are held at a number of venues across Gloucestershire throughout the year. The sessions offer a friendly environment where people with dementia and their carers can share experiences and learn more about dementia. Practical ideas are also explored to deal with the changes and challenges that a diagnosis brings

Sessions include:

 Living Well with Dementia Part One and Two for people at early stage dementia and family members/friends that support them

 Understanding Dementia, Brain and Behaviour and Positive Communication for family members/friends of people with dementia

Each session lasts two hours with a break for refreshments.

All our sessions are FREE and we can help where needed with replacement care and travel costs.

The sessions are delivered by Memory Assessment and Community Dementia Nurses, Consultant Psychiatrists, Psychologists, Occupational Therapists, Speech and Language Therapists

A trained support worker is also available at each session

For help and advice and to register for information sessions contact us now: 0800 694 8800.

Carers support is also available through Positive Caring.

For information on the Community Dementia Service in Herefordshire please call 01432 842200.

Estimated carers in Herefordshire and Gloucestershire

Carers information booklet

The Carers information booklet is also available in Polish and Urdu.

Carers charter

Download our carers charter

Information for professionals

Notes on services, contacts and treatments for healthcare professionals.

Referral information for Gloucestershire GPs and Healthcare Practitioners

Contact Centre: for Crisis, Community, Older Persons and Learning Disabilities Services 0800 015 1499

The centre will screen referrals and direct them to the most appropriate service. Qualified Mental Health Clinicians will be available to give advice and guidance. Referrals can be made via fax, letter or by telephone. Referrals accepted from GPs and other healthcare professionals in consultation with client’s GP. The Contact Centre will also advise on the appropriate service to refer to.

Referrals for patients requiring memory assessment. Please refer to the Memory Assessment Guidance sheet or talk to the Community Dementia Nurse attached to your surgery 0800 694 8800


Referral information for Herefordshire GPs and Healthcare Practitioners
Community Dementia Service

Information about this service is coming soon.

If you require information about this service, please call 01432 842200.

Gloucestershire has developed services in line with national initiatives such as Living Well with Dementia: A National Dementia Strategy and the Dementia Challenge

The Local Action Plan can be viewed here, together with the Primary Care Dementia Pathway.

Further help and support

Other organisations who can help or who partner with us.




Works to improve the quality of life for people who face complex challenges in society.


Barnwood Trust

Barnwood Trust

We work together with the people of Gloucestershire to bring the county closer together, exploding myths about disability and mental health.



News stories linked to dementia and related conditions.