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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Home / Our teams and services / Health Visiting

Health Visiting

Health visitors support families with young children, we work in teams for a local community and will have extensive knowledge of your geographical area and its services.

About this service

Your health visitors are registered nurses or midwives; they come from a wide range of backgrounds and have a wealth of experience. Health visitors support families with young children, we work in teams for a local community and will have extensive knowledge of your geographical area and its services.

This means that we are skilled to help you and your family lead as healthy lives as possible, both physically and emotionally. As a service we use up to date health research and Department of Health guidance – so you can be sure that our advice is based on the latest evidence.

If at any time you are concerned about you child’s health and/or developmental which may benefit from specialist intervention, we would be happy to discuss the options in partnership with you. These may include referral to other specialists such as speech and language therapy, physiotherapy or a paediatrician.

Your Community nursery nurse

Our Community nursery nurses work alongside health visitors and have a range of childcare related qualifications which gives them expert knowledge of child health and development.

Tell us About Your Experiences

You can tell us about your experiences with the Health Visiting service by following this link to our Friends and Family Test survey.

Your Public Health Nurse

Our Public health nurses are registered nurses. They work with other professionals to support children with complex medical needs as well as specialist educational needs and their families within the community.

What we offer

Below are the 4 Levels of Service outlined by NHS England. These set out what all families can expect from their local health visitor service:

1.Community: Health Visitors have a broad knowledge of community needs and resources available e.g. Children’s Centres and self-help groups and work to develop these and make sure families know about them.

2.Universal: (The 5 key visits) Health visitor teams ensure that every new mother and child have access to a health visitor, receive development checks and receive good information about healthy start issues such as parenting and immunisation, the team can also be accessed for advice on sleep, behavior and feeding as an example.
The following 5 key visits are offered to all families under the universal level of service.

  • From 28 weeks – Antenatal
  • 10-14 days – New baby
  • 6-8 weeks
  • 9-12 months
  • 2-2½ years

3.Universal Plus: Families can access timely, expert advice from a health visitor when they need extra support.

4.Universal Partnership Plus: Health visitors provide ongoing support, playing a key role in bringing together relevant local services, to help families with continuing complex needs, for example where a child has a long-term condition or there are safeguarding concerns.

if you have got concerns regarding a child’s safety please go to the Gloucestershire Safeguarding Children Board


If you are new to Gloucestershire we will see you to explain our service and find out how we can help you and your family.


If your child goes to an Emergency Department or is admitted to hospital we are notified. We may give you a call to follow this up with further advice and information.

Baby hubs and services in your area

Choose a location on the map to see your local baby hubs, services and contact details. 

Services in your area

Information for Professionals

Other Children’s Services

Community Nursing
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School Nursing
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