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Covid 19 Information

Please visit www.ghc.nhs.uk/coronavirus/



Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams. The teams work with those aged from 11 upwards.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

Mental health services in Herefordshire are now provided by Worcestershire Health and Care NHS Trust. 

Visit their website to find out where to get help – www.hacw.nhs.uk/urgent-help

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Charlton Lane Hospital are celebrating Dying Matters Week this week with lots of information events to promote the importance of ‘Being Ready’.

66,907,379 is the number of people in the world as of 13/5/19. Only 26,762,952 have made a will. Only 4,014,443 have a funeral plan. Only 3,000,000 have let their wishes be known. Only 6,690,738 have a lasting power of attorney.

And only 2,676,295 have an Advance Care Decision.

It is really important to ‘Be Ready’ for the time that we may need decision made in relation to planning for the end of our life. Whilst this may appear morbid, it is actually a very important and positive discussion to have and make plans so that we receive the right care at the right time.

Four trust staff members have successfully completed the End of Life Development Course and implemented projects to support End of Life Care including:

  • Community Learning Disability Nurse, Peter Day, designed a ‘Dying Matters’ desktop background which has gone out on all computers across the Trust.
  • Mulberry Ward Staff Nurse, Katherine Pain-Tolin, designed and implemented a support package for carers following the death someone including a sympathy card and follow up letters.
  • Willow Ward Charge Nurse, Nick Grenville, developed and implemented a questionnaire for patients and carers to initiate the important conversation about death and what the patient would want.
  • Mulberry Ward Manager, Gemma Hayward, designed and implemented a key fob to accompany the Advance Care Plan so health care professionals would be aware at all times that a person had an Advance Care Plan and ensure that the right could be given at the right time.

Charlton Lane Hospital are supporting Dying Matters Week from the 13th-19th May with various information stands and promotion:

14th May
We’re at EDF Energy promoting the importance of Advanced Care Planning

15th May 
10am – 3pm: Information Bus in Cheltenham Town Centre (outside Marks & Spencer)

16th May 
12pm – 3pm: Information stand at Charlton Lane Hospital Main Reception

Please come along to the high street event or to Charlton Lane Hospital to find out more and make your plans.