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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Monday 25 November marks the start of 16 Days of Action – an international campaign to end domestic and sexual violence and abuse.

Domestic and sexual violence and abuse can affect anyone, regardless of gender, ethnicity, sexuality or religion.

The theme for Gloucestershire’s 16 Days of Action campaign this year is Our Community Against Domestic Abuse and Sexual Violence. Its aim is to educate and inform the community about domestic abuse and sexual violence and how to support family, friends and/or community members.

Carol Innes, Specialist Safeguarding Nurse for Domestic Abuse for Gloucestershire Health and Care NHSFT, said: “As our annual 16 Days of Action commence it is worth reminding ourselves that we are all victims of domestic abuse and sexual violence (DASV), whether directly or indirectly.

“For those directly affected there is support in our community through the tireless work of Gloucestershire Domestic Abuse Support Service (GDASS, telephone 01452 726570), Hope House Sexual Assault Referral Centre (SARC, telephone 0300 421 8400), Gloucestershire Rape and Sexual Abuse Centre (GRASAC, telephone 01452 526770) and West Mercia Women’s Aid for Herefordshire (telephone 0800 783 1359).

“The indirect impact of DASV is the economic and social cost, estimated at £66 billion in England and Wales (CSEW, 2019). The largest proportion of this sum is the physical and emotional harm (fear, anxiety, depression) incurred by victims and their dependants (£47 billion). The remaining cost to our economy is through time off work and reduced productivity (£14 billion), our health services (£2.3 billion) and the police (£1.3 billion).

“As health service employees we have a responsibility to respond to those who tell us they are victims of abuse; whether it’s our colleagues or clients. Should you have any concerns please contact GDASS, GRASAC, Hope House SARC, Fiona Bird, Specialist Safeguarding Practitioner (telephone 0300 421 7081), or myself, Carol Innes, on 0300 421 8111.”

Hope House Sexual Assault Referral Centre (SARC)

Based at Hope House, Gloucestershire Royal Hospital, the SARC provides victims of rape or sexual assault, their friends and families, with access to emotional, psychological, medical and practical help.

SARC Crisis Worker Ava Carpenter said: “The strapline for this year’s 16 Days campaign is Our Community Against Domestic Abuse and Sexual Violence. The key message is to encourage and empower our community to look out for the signs of abuse and know where to find services to help.

“Here at Hope House SARC we are actively encouraging everyone to get talking about domestic abuse and sexual violence and taking the stigma away from the words, as well as shining a light on the fact that domestic abuse and violence is real and happening in our community.”

To find out more about Hope House SARC visit the website. You can call the Hope House SARC Crisis Team 24 hours a day, seven days a week, 365 days a year on 0300 421 8400, or email hopehousesarc@glos-care.nhs.uk