²gether NHS Foundation Trust is carrying out a survey to find out what community mental health service users think about the care they receive. The trust plans to use this feedback to improve service users’ experiences. The results will be used to help us highlight areas where we perform well and to identify the areas where there is most room for improvement.
People who have recently used our services in Gloucestershire and Herefordshire may receive a questionnaire, asking about their experiences. They will be asked about various aspects of their care, including the quality of care and treatment, communication with staff, information, and support and wellbeing.
Obtaining feedback from service users and taking account of their views and priorities is vital for bringing about improvements in the quality of care. The survey is part of a commitment to design a health service around the needs and priorities of patients and service users, and to take account of their feedback and views.
The results of the survey will be presented in a form that does not allow any individual’s answers to be identified. The results will be published later this year.
If you want to see other ways you can share feedback with us, please click here.