The Accessible Information Standard is a new mandatory requirement that all NHS and adult social care services must follow. Its purpose is to ensure that all service users (or their carers) can receive / access information in the format that is right for them so that they may best understand it: this requires the Trust to make information available in large print, EasyRead, audio files, languages other than English etc, and/or to provide professional communication support if needed, for example from a British Sign Language interpreter.
From 1 December 2016, service users will be asked if they have a preferred format for their information and communication when they attend an appointment with one of the Trust’s services. This preference will then be recorded on the person’s clinical record, and with consent, shared with other health and social care professionals to ensure that every individual gets the information they need. This includes letters for appointments and information leaflets about clinical conditions or treatment.
If you have any questions about the Standard, please speak to a member of staff when you go for your appointment.
2 December 2016