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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Coronavirus is dominating the news at the moment, and while it’s completely normal to feel anxious about it, letting your fears run away with you is unlikely to help.  Senior Working Well Counsellor Julia Foren has shared the following advice to help you manage your anxiety levels at this challenging time.

Anxiety has a useful function in helping to keep us safe, so we’re wired up to be more scared of new threats: that way we notice them and take action to protect ourselves.  Your anxiety about the new Coronavirus is therefore rational – none of us know what will happen and, helpfully, you’re more likely to follow precautions like frequent hand washing if you’re anxious.

However, for some people, particularly those who already view the world as a dangerous place, this anxiety can easily tip over into panic.  Panic makes us unable to think things through, unable to problem solve, unable to cope – and ultimately makes us ill.  So if your reaction to the current situation is causing you more problems than the situation itself, what can you do?

Acknowledging your fears might be the first step.  Sometimes we are so scared of our own thoughts that we try not to have them.  But when we do this they rarely go away for long, often coming back when our resistance to them is lower, like at night.  Instead, one way of making them more manageable is to write them down: an invisible enemy is more frightening than one we can look in the eye.  When you read through your list, consider what you might be able to do.  Taking control can make us feel less powerless.  So following all the hand washing advice, making plans for homeworking, preparing for possible self-isolation are all potential actions that can make us feel more in control.  You can’t control the pandemic but you can control your response.

If you’re getting very anxious and you’re already doing all that you can, you might want to consider how great a part this virus is playing in your life right now.  Sure, it’s important.  But it may not be helpful to immerse yourself in 24/7 news, get constant notifications on social media, or continue to fuel your fear by constantly talking to other panicky people about it. Better perhaps to check the news just once a day, and then only from a reputable source. Notice too the language that you are using to describe what’s happening.  Media moguls have newspapers to sell, so it serves their purpose to talk about ‘a huge leap’ in numbers. Just saying ‘the numbers went up’ wouldn’t be nearly such a good headline!  So try to keep it factual.  Scaremongering is a bit like gossiping – it’s tempting to do, it spreads fast, and it usually hurts people.

Next, think about your self-care. There has never been a more important time to prioritise your health; so exercising, eating well, not drinking too much, and getting enough sleep really will help. Spending time doing something you enjoy is vital, not selfish. Several times a day, stop for a moment and just breathe.  Take time to learn some breathing, relaxation, and grounding techniques, and use them – you might find this link useful https://www.nhs.uk/conditions/stress-anxiety-depression/ways-relieve-stress/.  All of these things will help reduce stress, and stress lowers our immune system, so is best avoided if you can.  All of us are under pressure at the moment, but pressure turns to stress when we feel unable to cope.

Keeping a sense of perspective can be very difficult, but really will help.  Remember that we all face uncertainty about our survival every day, and regularly take risks.  If you find yourself constantly having ‘what if…’ thoughts, try to convert them to ‘then…’ thoughts. In other words, focus on the problem immediately in front of you, and do what you can about that. The ‘what if’s’ may not come to pass anyway, but if they do, ‘then’ they become the problem in front of you and that’s the time to try to deal with them. If you’re beset with ‘what if’s…’ at bedtime and they’re stopping you getting to sleep, it’s probably worth getting up again and writing them down, as you’re more likely to have the resilience to fight them in the morning than in the middle of the night.

Try to keep a sense of humour. It can be a great comfort to have a laugh when things feel particularly bleak. Gallows humour exists precisely because it helps us to cope, so it’s good not to take ourselves too seriously, even in a really serious situation. Don’t feel bad for laughing – but do remember to be kind.

One of the good things to have come out of this pandemic is the kindness that people are showing to one another, and the community groups that are coming together to help and protect the most vulnerable in our neighbourhoods.  Yes, we have also seen selfishness, but probably the people fighting over hand sanitiser are just very very scared. Trying to understand, and be kind, will probably make you feel better than joining in the fight.

It might help to think of other positive outcomes from this new situation we find ourselves in.  It is helping many of us to put lesser worries into perspective, and to feel grateful for a lot that we have in our lives.  Ironically, in the long run it may save more lives than it takes, because of the reduction in air pollution – satellite pictures over China are already showing a huge reduction in nitrous dioxide. It might lead us to re-think the way we live, our patterns of work, the value we put on our most vulnerable – and the funding we give our NHS.

We cannot make everything alright.  Our ability to tolerate uncertainty is going to be tested.  But acceptance is a true measure of our resilience.  Let’s wash our hands and take a big breath!