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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.



An annual awards ceremony recognising the contributions and achievements of staff and volunteers working in mental and social healthcare across Gloucestershire and Herefordshire will be held later this week.

The Recognising Outstanding Service and Contribution Awards (ROSCAs) event takes place this Friday (December 6) at Puckrup Hall, near Tewkesbury.

Also honoured during the event will be staff who have achieved Long Service awards, for working either 20 or 30 years for the NHS.

Ruth FitzJohn, Chair of ²gether NHS Foundation Trust, said: “Our annual ROSCAs event gives us the opportunity to pay tribute to our staff throughout Gloucestershire and Herefordshire,  who are dedicating themselves to making life better for our service users, carers and communities.

“We also use the event to highlight the volunteers who so generously give up their time to help us in our work, and those people who have dedicated many years of service to the NHS.

“We are very much looking forward to a wonderful celebratory evening and I congratulate in advance everyone who has been shortlisted to receive an award. Of course the real winners who benefit from the fantastic display of talent and commitment we are celebrating are the communities we serve.”

Nominations for the ROSCAs are made by staff, service users, carers and the general public. The nominations are then judged by a panel, which includes staff side representatives, service users and carers, Gloucestershire Media (who sponsor one of the categories) and Trust Governors. 

The list of categories and shortlisted nominees is as follows:

Unsung Hero
Anthea Foden (Cheltenham)
Jacqueline Thomas (Herefordshire)
Jimmy McKee (Gloucester)

CEO Award for Innovation
Children and Young People’s IAPT Team
Michael Humphries (St Owen St, Hereford)
John Cooper (Westridge, Stonehouse)

Carer and Service User Involvement
Jo Teakle (Collingwood House, Gloucester)
Angela Ross-Gamble (Wotton Lawn, Gloucester)
Gemma Coltraro (Wotton Lawn, Gloucester)

Service User and Carers Choice
Jane Vickers (Cirencester)
Mirella Stratford (Fieldview, Gloucester)
Tracey Boden (Weavers Croft, Stroud)

Clinical Team of the Year
Westridge Staff Team
Bed Management Team – Leon Meek and Amy Alexander
Laurel House Staff Team, Gloucester

Non Clinical Team of the Year
Clinical Systems Team – Linda Castle and Sue Harries
Human Resources Operations Team
Wotton Lawn Porters – Mark Tandy and Paula Reis

Valuing Diversity
Kate Evans and James Wildy (Westridge, Stonehouse)
Lucy Garden (Wotton Lawn, Gloucester)
Dementia Education Nursing Team – Tina Kukstas, Sue Keane, Mary Keating, Robin Willmott

Best Supporting Colleague
Keith Noble (Collingwood House, Gloucester)
Andrew Swithenbank (Oak House, Hereford)
Fi Baxter (Staff Bank, Wotton Lawn)

Best Supporting Manager
Kelly Tidmarsh (Acorn House, Gloucester)
Tim Wallin (Etnam St, Leominster)
Denise Evans (Fieldview, Gloucester)