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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

More than 80 staff from Gloucestershire Care Services came together to celebrate the achievements of colleagues – both staff and volunteers – who go the extra mile every day to provide high quality care for patients across Gloucestershire.  The nominees were each put forward by colleagues, often supported by compliment letters from patients, and presented with a certificate and trophy to recognise their dedication. 
Presenting the awards, Penny Harris, chief executive of Gloucestershire Care Services said: ‘It is an honour to celebrate the fantastic job that our staff are doing day in, day out.  This is a really important opportunity, where we take the time to say thank you.”

Ingrid Barker, chair of Gloucestershire Care Services said: “We had several hundred nominations this year, which shows what a fantastic job all our staff are doing across the organisation every day.  It was difficult to pick our finalists, especially with nominations coming from all areas of the organisation, from district nurses to children’s occupational therapists, physiotherapists to information analysts.  Our finalists are all exceptional, and have all demonstrated that high quality patient care is at the centre of everything they do.’
The seven award categories were:

  • NHS Heroes
  • Innovation Award
  • Award for Dignity in Care
  • Success in Working in Partnership Award
  • Support Staff Member of the Year Award
  • Team of the Year Award
  • Volunteer of the Year Award
  • Chief Executive Special Awards

Penny Harris commented: “Our staff are highly-skilled, supportive and hardworking, and they deserve recognition for their innovation and excellence, and the care that they provide for patients and colleagues every day.  It is a real privilege to work with staff who are so engaged and so passionate about providing the best community health services for Gloucestershire residents.”

22 March 2013