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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.



The spotlight fell on Cirencester Hospital’s Minor Injuries and Illness Unit this week when it received a visit from a local TV news crew covering the UK’s ongoing heatwave.

BBC Points West’s Scott Ellis broadcast live from the MIIU at lunchtime on Thursday 26 July, reporting on how the hot weather is putting pressure on medical services across the West.

Cirencester Hospital’s MIIU has seen a 60 per cent increase in the number of patients coming through its doors since the heatwave began, with between 60 and 70 people a day seeking treatment for a range of injuries, such as insect bites and burns from barbecues.

Matron of countywide minor injury and illness units Lee Iddles talked through the impact the current hot weather is having on Gloucestershire’s MIIUs.

“We’re keeping our staffing levels as high as possible and have a triage system in place,” she said. “So we’re making sure that when patients arrive we can assess their need for treatment and prioritise.

“We are seeing a lot of insect bites, grazes and swimming pool-related injuries. We’re also treating patients who have injured themselves working in their gardens – particularly those who have chosen to forego protective clothing due to the heat. We’ve even seen a couple of snake bites.”

The NHS is keen for the public to seek out the appropriate service for ailments and concerns and is asking members of the public to consider using NHS 111 or pharmacies.

Lee added: “Your pharmacist possesses a wealth of knowledge and can dispense advice on a wide range of minor injuries and ailments, as well as supply creams, tablets and other medications for minor injuries such as bites and stings.

“If you’re worried about a medical concern, you can also call 111 and speak to a fully trained adviser.”