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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The Gloucestershire Wheelchair Assessment Service (GWAS) has launched a brand new website – http://www.gloswheelchairservice.nhs.uk/

The new website provides an online source of information about how referrals can be made to the service via a GP or healthcare professional, as well as guidance on the wheelchair assessment process, personal wheelchair budget, and support plan. The site is also BrowseAloud enabled, which provides speech and reading support tools, whether you are using a smartphone, computer tablet, PC or Mac.

Dan McAleavy, a local wheelchair user who helped co-produce the new website, said: “For people with complex, long term conditions, being able to access the right wheelchair, with appropriate support is of paramount importance. The new website is easy to navigate and will help educate local people on what services are available, how you choose a suitable wheelchair, as well as giving useful links to local community organisations.”

Head of Speech and Language Therapy, Gloucestershire Wheelchair Services, Integrated Community Equipment Services and Telecare Services, Jane Stroud said: “There are currently around 10,000 wheelchair users in Gloucestershire. Two thirds of them are regular users. Wheelchairs provide a significant gateway to independence, well-being and quality of life for thousands of adults and children. They play a substantial role in facilitating social inclusion and improving life chances through work, education and activities that many people who do not need wheelchairs take for granted.”

GWAS is part of Gloucestershire Care Services NHS Trust, and provides wheelchairs and wheelchair accessories to those with medium to high specialist needs and to those who will need the equipment for long term use of more than six months. If you have not visited the service before, an initial referral needs to be made via a healthcare professional. After the initial referral GWAS accepts self-referrals from individuals registered with the service.

The team based at the GWAS comprise of specialist clinicians (occupational therapists and physiotherapists) and technical instructors. They are supported by rehabilitation engineers and a rehabilitation technician. The whole team can provide specialist advice about posture and wheeled mobility.


19 December 2017