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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The three events were held at Cirencester Football Club, Gloucester Guildhall and the Foxes Bridge Community Centre in Cinderford, where Trust Chair Ingrid Barker and Paul Jennings celebrated achievements with locally based teams. 

Cinderford District Nursing Team won the Caring Award, with the nomination citing their exemplary end-of-life care for a young person as an example of the work they do across the Forest of Dean.

Brenda Saunders, who started volunteering at Hucclecote Baby Clinic in 1964 and continues to this day in the same role, won Volunteer of the Year for her unwavering commitment and unique length of service.

And Anna Gibbins, who has worked with so many communities across Gloucestershire for a number of years, including developing Grab and Go bags of hot and healthy food for the homeless, as well as sourcing and distributing practical aid such as clean socks and plastic sheeting, won the Understanding You award.

In total there were nine categories of awards, with four representing the values of the Trust – Caring, Open, Responsible and Effective – and a further five for Volunteer of the Year, Innovator of the Year, Team of the Year, Excellence and Understanding You.

Ingrid Barker, Chair of the Trust, said: “We often hear from our colleagues, service users and their families about the difference that an amazing nurse, therapist, receptionist, administrator and back-office support can make to their experience of the Trust.

“There is no bed like your own bed, and that’s why we’re committed to delivering high quality care for the people of Gloucestershire in their neighbourhood. Our finalists are all exceptional, and have all demonstrated a real commitment to understanding what our service users need, and delivering care as close to home as possible.”

Celebrating You Awards Nominees and winners


Values Award – Caring
Cinderford District Nursing Team
Forest of Dean
Runners Up
Dean Blaby & Lisa Bradley 
Dental Services Team
Southgate Moorings, Gloucester
Debbie Sibley & Jeanette Sterry
District Nurses
College Yard Surgery
Liz Brumwell
Health Visitor
Hesters Way Healthy Living Centre
Values Award – Open
Marie Scheidel
Stop Smoking Service Promoter
Edward Jenner Court, Gloucester
Runners Up
Bernie Sullivan
Health Visitor based at The Oaks Children’s Centre
Sandra Stanway
Band 6 DN sister
Values Award – Responsible
Flu Peer Vaccine Team
Adrian Strain, Julie Baker, Rowena Radley, Sarah M Jones (Lydney) and Tiffany Veitch
Runners Up
Amy Bennett
Hotel Services Manager
The Vale Hospital
Sadhna Bhageerutty
Vaughan Centre, Gloucester 
Values Award –  Effective
Sam Lonnen & Natalie Matthews
Infection Prevention & Control Team
Runners Up
Rachael Hailstone
Physiotherapist, Cirencester

Amir Chisti
IM&T Web Applications Developer
Edward Jenner Court, Gloucester
Stroud Out-Patient Team
Stroud Hospital
Understanding You Award
Anna Gibbins
Health Improvement Specialist
Edward Jenner Court, Gloucester
Runners Up
Lucy Lea
Equality & Diversity Manager
Andre Curtis and Kirry Mitchell
Gardens for All team
Cirencester Hospital
Tina Craig
Clinical Lead Podiatrist
Cirencester Hospital
Volunteer of the Year
Brenda Saunders
Volunteer at Hucclecote Baby Clinic 
Runners Up
Barbara Payne
Volunteer at Tewkesbury Hospital
Jo Brooks
Volunteer at North Cotswolds Hospital
Innovator of the Year
South Cotswolds District Nurses
Cirencester, Fairford, Tetbury and surrounding villages
Runners Up
Graeme Davis, Rob Bullen, David Cooper
Physiotherapy Team
Kathy Cambell
Clinical Lead for Urgent Care – Rapid Response
Team of the Year
Single Point of Clinical Access Team
Edward Jenner Court
Runners Up
Health Visiting locality Practice Teacher team
Sexual Assault Referral Centre
Gloucester Royal Hospital
Excellence Award

Debbie Gray
Integrated Discharge Team manager and Stroke Early Supported Discharge Team manager
Runners Up
Sally King
Service Lead, Gloucestershire Respiratory Team
Rachel Bucknell
Community Nurse
Quayside House Gloucester