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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Gloucestershire Care Services NHS Trust colleagues celebrated their achievements at the Trust’s annual Celebrating You awards last week.

There were three separate events during the day on Wednesday 17 May held in Coleford, Gloucester and Cirencester to enable as many colleagues as possible to join the celebration and recognise the excellence in work carried out in community services and community hospitals in the county.  

Individuals and teams were nominated by colleagues in 11 categories, either for clearly demonstrating the values of the Trust – caring, open, responsible and effective or excellence in a particular area of work or area.

Amongst the winners were the Macmillan Next Steps team, a joint project between the Trust and charity Macmillan to support people who have lived with cancer in Gloucestershire, the Princess Anne Day Surgery Unit at Stroud, and Kevin Gannaway Pitts, who has set up Health and Hustle fitness groups to improve the health of co-workers. The awards also included recognition of the role of Trust volunteers and apprentices across the organisation.

Katie Norton, chief executive at Gloucestershire Care Services NHS Trust, said; “We had over 230 nominations this year for individuals and teams and it was inspiring to see how valued colleagues are by their teams and the amazing work they are doing to live the Trust’s values. 

“It’s a testament to the work across the Trust that it was so very hard to select our final short-lists, let alone the winners.

“The events themselves were an absolute pleasure – supportive, celebratory and full of positive stories about the work we do. With more than 2,700 colleagues working for the Trust across the Gloucestershire these awards help everyone come together to recognise outstanding contributions and demonstrate the full extent of the Trust’s work” 


Values Award – Caring 
Princess Anne Day Surgery Unit, Stroud Hospital
Blessie Irving, Nurse at Cirencester Hospital

Values Award – Open 
Zena Trigg and the Hadwen Nursing Team 

Values Award – Responsible
Time to Care Team 
Helen Heath, Health Care Assistant, Gloucester

Values Award – Effective 
Complex Leg Wound Service   

Understanding You Award – Community Hospitals
Julie Lerigo, Stroud Hospital

Understanding You Award – Integrated Community Teams
Katherine Stratton, Tewkesbury

Understanding You Award – Countywide Services 
Macmillan Next Steps  

Understanding You Award – Children and Young People’s Services 
Rose De Greef, Community Nursery Nurse, Brockworth

Understanding You Award – Support Services 
Kevin Gannaway-Pitts, Clinical Systems Team

Achievement Award – Volunteer of the Year 
Amy Jeffries, Conversation Partners Scheme
Peter Harney, Conversation Partners Scheme

Achievement Award – Apprentice of the Year 
Chelsea Burnham


22 May 2017