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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The county’s health visitors will be on a high street near you over the next couple of weeks, and they’re inviting everyone along to meet the team and find out more about the service.  

Health visitors are registered nurses or midwives and come from a wide range of backgrounds and experience in different areas of nursing. They work in teams for a particular community and have extensive knowledge about particular geographical area and other services there.

Health visitors support those with young children aged 0-5 years live as healthy a life as possible, both physically and emotionally, by listening to any worries or concerns. It is an important service for families, as Cheltenham Health Visitor Liz says ” we’re skilled and knowledgeable in the emotional, social and physical development of children and in supporting parents to help children reach their full potential.”

To celebrate national Health Visiting Week, the teams will be out in the community to answer your questions. It is an opportunity not to be missed, as Health Visitor Sandra says” “we are there to listen, talk and support you with your health and your child’s health and development. We look forward to meeting our local communities over the next week!” 

Pop along to any of the following events to meet your local team: 

Date: Tuesday 22 August

Location: Stratford Park, Stroud

Time: 11.30am-2pm


Date: Wednesday 23 August

Location: Cheltenham High Street

Time: 11.30am-2pm


Date: Thursday 24 August

Location: Gloucester Cross

Time: 9am-3pm

Date: Friday 25 August

Location: Outside Tesco’s, Stow on the Wold

Time: 10am-12pm


Date: Tuesday 29 August

Location: Cinderford Triangle

Time: 11.30am-4pm


Date: Wednesday 30 August

Location, Opposite Barclays Bank, Dursley

Time: 1-3pm


Date: Thursday 31 August

Location: Spring Gardens Car Park, Tewkesbury

Time: 11.30am-1pm