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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

What are Drop In Sessions
Drop in sessions are for parents of pre-school children, not currently known to the service, to come along and discuss any concerns regarding their child’s communication development.  Each appointment lasts up to 15 minutes.

{slider Do I need a referral?}
No referral is needed, however, some children who have been referred to Speech and Language Therapy will be invited to attend a drop in session.

{slider Can a family member take my child to drop in?}
We are only able to see children with their legal guardian.

{slider Can I take other children with me?}
Due to the size of our clinic rooms we recommend that you only bring the child you are concerned about.

{slider Where are the drop in sessions held?}
The drop in sessions are held around the county in a variety of clinics covering Gloucester, Cheltenham, Stroud and the Forest.

{slider How can I find out about my local drop in sessions?}
The sessions are advertised on posters at Health Centres and in Pre-School settings. Alternatively you can call 0300 421 8937 to find your nearest drop-in.

{slider What can I expect to happen at Drop in?}
On arrival we ask you to register and families are seen on a first come basis.  These sessions may be busy and we can only see a maximum of 8 children per session. If your session is full, we may ask you to come to a different session.  Please be aware there may be other families in the clinic room. Our team will discuss your concerns, observe your child and provide advice and suggest activities you can play at home.   If further assessment is required a follow up appointment will be offered.


Download our Drop-in Sessions Poster here

Drop in poster