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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Following the decision of NHS Gloucestershire Clinical Commissioning Group and Gloucestershire Care Services NHS Trust to approve the recommendation to invest in a new community hospital in the Forest of Dean to replace Dilke Memorial and Lydney and District Community, Citizens Juries Community Interest Company (CIC) have been appointed to run an independent citizens’ jury, to consider the location of a new hospital. Citizen’s Juries CIC is a social enterprise dedicated to designing and running citizens’ juries, supported by the University of Manchester. It works in partnership with the Jefferson Center, the US-based charity which developed the citizens’ jury method. 

The appointment of Citizen’s Juries CIC reflects feedback from the public consultation where people who responded were clear that they wanted local residents to be involved in making a recommendation to Gloucestershire Care Services NHS Trust and NHS Gloucestershire Clinical Commissioning Group regarding the preferred location of a new community hospital for the Forest of Dean.

The “jury” will be made up of 18 local residents and four health care professionals. In April, Citizens Juries CIC will invite applications from local residents to be involved in the jury, ensuring a balance in terms of age, gender and geography. It is expected that the jury will sit for three and a half days and be presented with information and hear from expert witnesses to take a view on whether they think the new hospital should be located in, or near, Cinderford, Coleford or Lydney.

Katie Norton, Chief Executive of Gloucestershire Care Services NHS Trust said: “Citizens Juries CIC are experienced in delivering independent and thorough citizens’ juries and we are delighted that they will be able to bring their expertise and independence to help us to progress the next step in this important opportunity to invest in a new hospital for the Forest of Dean.”

NHS Gloucestershire Clinical Commissioning Group’s GP Liaison lead for the Forest of Dean, Dr Lawrence Fielder said: “It is good to see that citizen and clinical representation will be an important part of this process and that progress is being made. There was strong support during the consultation for the criteria that will help guide this work and for developing a recommendation on a preferred location using a forum of this kind.” 

Dr Malcolm Oswald, Director of Citizens Juries CIC, said: “We are excited to be working with local people from across the Forest of Dean. This process is about ensuring that local people’s voices and needs are heard, we will present the conclusions from the citizens’ jury to Gloucestershire Care Services NHS Trust and Gloucestershire Clinical Commissioning Group in June 2018.”

More information about the recruitment of the citizens’ jury will be shared in April 2018.


20 March 2018