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Covid 19 Information

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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams. The teams work with those aged from 11 upwards.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

Mental health services in Herefordshire are now provided by Worcestershire Health and Care NHS Trust. 

Visit their website to find out where to get help – www.hacw.nhs.uk/urgent-help

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Health professionals provided targeted advice for black and minority ethnic communities at an education event in Gloucester.

More than 170 people headed to the Friendship Café, at the Chequers Bridge Centre in Tredworth, on Wednesday 30 November for presentations and information to help maintain a healthy lifestyle.

The diverse cultural mix kept five separate translators busy as a day of presentations was translated for people from India and Eastern Europe, China and Pakistan, and for speakers of Arabic and Bengali.

The audience was given information about conditions and health services including support available for people with cancer from Macmillan Next Steps, Prostate Cancer UK and Maggie’s Cancer Support, as well as information about diabetes, blood pressure, cardiac rehabilitation, podiatry and eye disorders.

Ingrid Barker, chair of Gloucestershire Care Services NHS Trust which organised the day, said: “I am so proud of the work our Community Partnerships Team is doing to help ensure minority ethnic groups are aware of the services available to them, and to tackle health inequalities in our communities.

“The feedback we received from the day was outstanding and this is something we plan to build on as services continue to develop.”

People from South Asian communities are up to six times more likely to have have type 2 diabetes than the general population. Those who do develop diabetes are up to three times more likely to also develop heart disease.

Gail Pasquall, head of the Trust’s diabetes team, said: “The community health day presented clinicians with a fantastic opportunity to develop partnerships with these communities which can have a long-lasting impact on health.

“For example, our service is looking at the idea of diabetes champions, so that members of different communities can have a point of contact for support and signposting.

“We might also look at having a permanent presence at the Friendship Café. There are a lot of positives to take from this event.”

Feedback from the day from attendees included praise for the range and clarity of information provided, and requests for further events in the future.

Haroon Kadodia, who works in partnership with the Trust to co-ordinate these events, said: “One of the greatest assets of partnership working is the pooling of resources, and the sharing of experience and expertise, in order to reach people who, for various reasons, can find themselves excluded or marginalised from the wider community in which they live.

“The success of this  event – and others over the past two years – is a clear demonstration of Gloucestershire Care Services’ commitment to working with partners such as Gloucestershire County Council to enable local people to build better, healthier and more knowledgeable communities, and work effectively within a multi-racial society.”

If you would like an event like this in your local community, please contact Rachel Merchant at Rachel.merchant@glos-care.nhs.uk or call 0300 421 8265.


26 January 2017