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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.

selfharm

Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

A number of ‘community hubs’ have been set up in health centres and surgeries across Gloucestershire to support patients who need face to face medical support and may have possible symptoms of coronavirus.

Doctors say it is a responsible measure as the NHS steps up its preparations to support residents in the community and avoid the need for patients to go to hospital wherever possible.

Members of the public will not be able to visit the hubs without going through NHS 111 and initial telephone and video assessment by their GP.

Patients will be encouraged to attend the hub on their own and a range of precautionary measures will be taken:

  • There will be no waiting areas in the buildings and patients will be called by mobile in their car at their appointment time
  • The doctor or nurse will decide if they should been seen in their car or need to come into the building. If they need to come to the building, the patient will be advised on what to do and will be seen in an area entirely separate from other members of the public
  • The doctor or nurse will be wearing protective clothing.

Urgent Care Lead at NHS Gloucestershire Clinical Commissioning Group, Dr Jeremy Welch said: “These are unprecedented times and the NHS is doing everything it can to plan responsibly and take the right steps at the right time to ensure our patients continue to receive essential services in the right way based on their needs.”

“We would like to reassure the wider public that every possible step is being taken to minimise the spread of the virus and the safety of everyone at all times is our number one priority.”

The local NHS will not advertise details of the individual hub locations to ensure that people do not attend the locations in any numbers and that they can focus solely on the safety of all concerned.

On a general note, Dr Welch added:

“We are extremely grateful for all the support the NHS is receiving at this particularly challenging time. I cannot emphasise enough how important it is that the public follow, to the letter, the guidance on public health and social distancing. If we all pull together in the same direction, we can protect the most vulnerable in our society, help our NHS to weather this severe storm and turn the tide on the virus.”

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