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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

We’ve heard many examples of Trust colleagues going the extra mile to make sure they get into work and support their colleagues and patients, despite the flooding across our area in recent weeks. One such colleague is Sue Peckham, a Community Nurse in Tewkesbury.

Despite her home being cut off, Sue has been putting her waders on and, using a canoe for stability, has been navigating  her flooded garden to dry land, where her car is parked and she can set off to work. Sue, who has lived in her house for 15 years, said: “This is the second time we have been flooded this winter, which is quite unusual. It’s not the worst flooding we’ve ever had, although the water has got into the house. I have got used to it, but it doesn’t make it any easier. I know a lot of my colleagues in Tewkesbury have also been having trouble getting to their visits due to flooding, so we’ve had to rearrange our workloads. It was my weekend to work this past weekend so it’s been really important that I can get in and help my colleagues, as well as make sure our patients are well looked after. At the end of the day I use my waders and canoe to get home again but I know a lot of people who are experiencing flooding and it’s just what we do.”

Sue has asked us to point out that she doesn’t recommend walking through floodwater – particularly when you don’t know what’s underneath it!