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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Patients, carers and their families are being given the opportunity to acknowledge local healthcare professionals who have gone “above and beyond” to deliver exceptional health and social care across Gloucestershire. 

The Community Health Hero award will be nominated by service users, and the winner revealed at the Trust’s third annual Celebrating You awards, being held on Wednesday 25 May. 

Paul Jennings, chief executive of Gloucestershire Care Services NHS Trust, said: “We often hear from our service users and their families about the difference that an amazing nurse, therapist or receptionist can make to their experience of the Trust. We are delighted to be launching this new award so that local people can thank and reward those special individuals who go the extra mile to make a difference to people across Gloucestershire”. 

Ingrid Barker, Chair of the Trust, said: “We know from the hundreds of compliments that we receive each year, that we have extraordinary colleagues across all of our services, including our community hospitals, clinics, integrated community teams and countywide services, who continue to deliver the very highest quality of care day in, day out, despite the enormous pressures that are facing the NHS. 

“So if you feel that someone deserves to be recognised, please nominate your Community Health Hero today.” 

When thinking about your experiences with local community services, please consider:

  • Did a member of staff make extra effort to reassure you and make your stay/appointment as comfortable as possible?
  • Did they explain what would be happening to you during your stay/appointment?
  • Did they treat you and your family with true dignity and respect?
  • Did they take the time to discuss your concerns, or find someone who could?
  • Were they caring and attentive to your needs?
  • Were they particularly approachable, kind and helpful? 

If the answer to one or more of these points is yes, then please nominate!  You can nominate someone from your local community healthcare services by using the form below or by picking up a nomination form from one of our community hospitals or clinics. 

Make your nomination

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Nominations close at midnight on Friday 1 April 2016.  If you have any questions or would like to speak to someone about your nomination, please email celebratingyou@glos-care.nhs.uk or call 0300 421 8599