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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Her Royal Highness The Countess of Wessex performed the official opening of two new facilities for people affected by mental health issues in Gloucestershire.

The Pied Piper Room for Children and Families and The Alexandra Wellbeing House are both in Gloucester, but serve the whole county. Her Royal Highness visited Gloucestershire today (July 5) to see at first-hand the support the premises provide.

The Pied Piper Room – partly funded by Gloucester-based charity the Pied Piper Appeal – is within Wotton Lawn Hospital, in Horton Road. The room is specifically designed as a welcoming space for children to spend time with their loved ones who are receiving treatment at the hospital.

The room enables families to spend time together – playing games, reading, eating together and generally enjoying family life – so will be supporting both the health and wellbeing of the young people visiting the hospital, as well as their family members. It was designed in conjunction with Gloucestershire

Young carers and young people who have relatives with mental health conditions, or who have mental health conditions themselves.

The Alexandra Wellbeing House, in Alexandra Road, is run by Swindon Mind, in conjunction with 2gether and NHS Gloucestershire Clinical Commissioning Group.

The house provides five bedrooms, where guests can spend up to two weeks in a therapeutic environment. This may enable them to recover from a mental health crisis and prevent admission to hospital, or to act as a path back into the community following a hospital stay.

Ruth FitzJohn DL, Chair of 2gether NHS Foundation Trust, said: “We’re delighted to have welcomed Her Royal Highness the Countess of Wessex to Gloucester to perform the official openings of the new family room and the wellbeing house.

“Both facilities have been developed to support people affected by mental health conditions in our county, in partnership with local charities. We were very proud to be able to show Her Royal Highness the work being carried out here in Gloucestershire, and introduce her to some of our staff, partners, service users and carers.”

Family Room at Wotton Lawn Hospital and Wellbeing House in Gloucester.

The official openings of the Pied Piper Room at Wotton Lawn Hospital and the Alexandra Wellbeing House, in Gloucester.