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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The shop based on Southgate Street helped 970 residents to quit the smoking habit last year as service manager Elaine Watson from Gloucestershire Care Services explained: “We see around two hundred people per week at the Quit Shop, where our friendly advisers offer free practical support and advice to help each individual to reach their goal.  Since we started in 2001, we have helped more than 26,000 people in the county to stop smoking – so having three more advisers will be a fantastic boost to the services we can provide.”

With a success rate of seventy two per cent placing the Quit Shop as one of the best in the country, the shop’s team of advisers have a real understanding of the challenges involved in giving up smoking.

James Curtis, lead trainer for the service, said: “We recognise that the hardest part is quitting alone. That’s why we have specialist advisers, who act as buddies, offering one to one support through appointments and drop in clinics, as well as a number of Stop Smoking Groups. Group sessions are becoming more and more popular, as they build a network of quitters who can support each other throughout their journey; it’s great, as no one has to quit alone.”

Sometimes just getting through the door can be the biggest step to help quitting, as friends Vicky and Felicity from Barton and Tredworth, said: “We came here to quit smoking having failed quite a few times trying on our own. We’d have a good chat each week and were made to feel at ease which in turn helped us to quit. We found it very encouraging, it really helped us to focus and we really looked forward to going along each Monday”.

The Quit Shop is open Monday – Friday between 9.00am-5.00pm, 9.00am-4.00pm on Saturdays and 10.00am-2.00pm on Sundays. There is also an evening course on a Tuesday evening 6.00-7.00pm.

20 Southgate Street, Gloucester, GL1 2DP  Telephone number (to book appointments):   01452 385327  Website: http://www.stopsmokingsupportglos.org.uk/

15 February 2013