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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Local experts in conditions such as dementia and Alzheimer’s Disease will be in Bristol this Thursday (January 9).

Staff from ²gether NHS Foundation Trust will be manning a stand in the Galleries shopping centre, in Broadmead, throughout the day, alongside representatives from the Alzheimer’s Society.

The event is an opportunity for ²gether, which is participating in the tender to provide the City’s dementia services, to meet local people and hear their views.

Dr Martin Ansell, clinical director of older persons mental health services at ²gether, said: “Dementia is now a national concern and because we live in an aging society, it is expected that more people will develop memory problems.

“In Gloucestershire our Managing Memory together service offers support and education to people worried about memory, people with dementia and carers of people with dementia. Through Managing Memory we provide services from the very outset, when people are beginning to think that they or someone they care for has a memory problem.

“With an early diagnosis and the right treatment and support, many people we work with are able to lead active and fulfilled lives.

“If there is a deterioration in their condition, we have a range of support and treatment options which can help, and we will be able to share our experiences and thoughts about dementia, Alzheimer’s and related issues on Thursday.

“We’re looking forward to seeing people at the Galleries, sharing our experiences and most importantly, hearing people’s thoughts and views around the future of dementia services in Bristol.”