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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

A project set up to help improve the health and wellbeing of families in the Forest of Dean is now offering courses provided by ²gether NHS Foundation Trust.

The Lydney Cluster (TLC) project, which is based in Lydney Community Centre, is offering courses provided by the Trust’s Let’s Talk service – with topics including stress, anxiety and low mood all available.

Kate Newell, Project Manager for TLC, said the courses were proving popular and there were still spaces available if people wanted to enrol.

She said: “The TLC project was initially open only to parents and carers within the Lydney cluster of schools, but we are now expanding to welcome a wider range of people from across the Forest.

“We run a full timetable of courses, including computing, healthy eating, parenting, self -defence, literacy and numeracy and even Zumba, plus much more.

“We’re really pleased to work in partnership with ²gether to offer some of the ‘Let’s Talk’ courses to the community. These excellent and accessible courses are aimed at improving emotional wellbeing and helping people to overcome conditions such as stress, anxiety, and low mood. These courses also provide an excellent refresher and reminder to all of us to help us manage stress in our lives more effectively.

“They are proving popular, and we can accept bookings from people across the Forest who would like to access these courses locally.”

Most of the courses provided under the TLC project, and all of those provided by Let’s Talk, are free of charge.

The project was set up in June 2013 with funding from the National Lottery, and also involves organisations such as GlosCol and Family Lives – a national family support charity.

Full details of the courses on offer through TLC as well as information on how to contact the project can be found through their website.

The Let’s Talk courses are delivered by Cognitive Behavioural Therapists and are educational. While they do take place in a group, there is no obligation to share personal information in front of others.

The Emotional Wellbeing course was initially run as a pilot from Lydney Community Centre and focuses on the broader aspects of what it is to improve emotional wellbeing, including through having a healthy diet, meaningful day to day activity and looking at our relationships with others.

This course can be used as a foundation to access further support from Let’s Talk including specific courses that aim to lessen low mood, anxiety, anger and poor sleep.

One to one support is also available through a guided self help programme. A brief telephone conversation with a Let’s Talk therapist will register you with the service and give the opportunity to discuss your preferences of how support can be offered. 

To find out more about Let’s Talk courses and the service, please visit http://www.talk²gether.nhs.uk/ or ring 0800 073 2200.