Search for a condition, service or location
Translate this page



Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

From Wednesday 22 January Integrated Community Teams (ICTs) managed by Gloucestershire Care Services NHS Trust will offer a rapid response service – meaning they will provide urgent assessments within an hour – and a high intensity service offering ongoing additional care and support at home once an urgent situation has been stabilised.

The new services follow a £3.9m countywide investment from NHS Gloucestershire Clinical Commissioning Group (GCCG) which is funding recruitment of extra front-line staff. It is also funding the staff for a 24-hour contact number for health professionals to co-ordinate the teams and manage capacity.

These initiatives will help join up and improve the care provided to the county’s growing older population, support people with long-term conditions and help prevent admissions to hospital by providing high quality care at home.

“This marks the start of important changes in the way we provide urgent health and social care in the county,” explained Susan Field, director of adult services at Gloucestershire Care Services NHS Trust.

“The ability to provide round-the-clock, urgent care in a community setting means patients can be treated in the most appropriate place for their clinical need, while helping reduce the pressure on community hospitals and acute services. I look forward to seeing this initiative extend across the county in the coming months.”

Dr Helen Miller, Clinical Chair at GCCG, said health services in the county faced the challenge of caring for an increasing ageing population with more complex health needs.

She added: “We are investing in ICTs to improve existing community services and the health of people in Gloucestershire. Working closely with GPs ICTs can support people who would otherwise end up in hospital. They also carry out vital work in prevention and rehabilitation to ensure that people live well, and independently, for as long as possible.”

ICTs have been in place in Gloucestershire for two years and are made up of community nurses, reablement workers, physiotherapists, social workers and occupational therapists working alongside GPs. They offer support, advice and specialist equipment to help people remain as independent as possible in the community after an injury, operation or exacerbation of their existing condition.

The new rapid response and high intensity services are the result of joint work between GCS, Gloucestershire County Council and South West Ambulance Services Foundation Trust as well as GCCG. These services will initially cover Gloucester but are expected to expand to Cheltenham by the end of March, with a roll-out to the rest of the county later in the year.

Cllr Andrew Gravells, cabinet member for older people at Gloucestershire County Council, welcomed the new initiative, saying: “Offering greater choice and flexibility to support more people safely in their own homes is a priority for the county council, and we are committed to greater integration of health and social care teams across Gloucestershire to achieve this.  These new services will make a big difference for people, allowing them to remain safe and supported at home.”